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Client Relationship Manager
2 months ago
Position Overview
Grade Level (for internal use):
12Client Relationship Manager - Debtdomain
The Team:
The Debtdomain Client Success Team at S&P Global is dedicated to providing continuous product support and strategic advisory services, while working closely with colleagues across various Market Intelligence business sectors. Join a client-centric team led by seasoned management professionals committed to fostering and nurturing client relationships to enhance product utilization, drive growth, and ensure client loyalty, all within a supportive and collaborative framework.
Key Responsibilities and Contributions:
The Client Relationship Manager is adept at resolving issues and navigating internal processes to deliver swift solutions. They quickly assess client inquiries and engage directly with clients when necessary.
Exceptional phone and email support for corporate clienteleFostering robust customer relationships while assisting S&P Global's software offerings, from routine tasks such as report scheduling to more complex projects and client inquiriesDelivering timely assistance to both internal and external clients whenever questions or issues ariseProviding virtual troubleshooting support and assisting Client Relationship Managers with internal issue tracking and escalationsManaging incoming client inquiries and taking on additional responsibilities for training and conducting basic product demonstrationsCollaborating with product teams regarding system bugs and upcoming enhancements, while gathering client feedback to ensure seamless support and ongoing innovationWorking with internal teams to produce marketing materials and update knowledge base resourcesUtilizing Freshdesk to document all client interactionsEssential Qualifications:
Bachelor's degree in Finance, Economics, Management, Business Administration, Marketing, or a related fieldExperience in account management, client success, or other client-facing rolesA minimum of 1-3 years' experience in capital markets, finance, investor relations, or a related areaHigh proficiency in Microsoft Excel, Word, and PowerPoint, with a willingness to learn new applicationsOutstanding written and verbal communication skills, along with a strong customer service orientationExcellent organizational skills and the ability to manage multiple tasks effectivelyCapability to work independently as well as collaboratively within a teamAptitude for thriving in a fast-paced environment, managing high-pressure situations, and meeting deadlinesFluency in French and GermanAbout S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global, we provide unparalleled insights and leading data and technology solutions, partnering with clients to broaden their perspectives, operate with confidence, and make informed decisions.
What We Offer:
Our Mission:
Progress does not occur spontaneously; it requires a catalyst to initiate change. Information, creativity, people, and technology—the right combination can unlock potential and transform the world.
As our world evolves and becomes increasingly complex, we strive to go beyond conventional observations and seek new levels of understanding to assist companies, governments, and individuals in making a meaningful impact on the future. At S&P Global, we convert data into Essential Intelligence, identifying risks and uncovering opportunities. We Accelerate Progress.
Our Workforce:
With over 35,000 employees globally, we possess the ability to appreciate nuances while maintaining a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can contribute to a more prosperous future for everyone.
From discovering innovative ways to measure sustainability to analyzing energy transitions across supply chains and developing workflow solutions that facilitate access to insights and their application, we are reshaping perceptions and empowering individuals to make a difference in the world. We are committed to fostering a more equitable future and assisting our clients in finding new, sustainable business practices. We are continually seeking innovative solutions that prioritize progress. Join us in creating critical insights that truly matter.
Our Core Values:
At S&P Global, we emphasize Powering Global Markets. Throughout our history, leading organizations have depended on us for the Essential Intelligence necessary to make confident decisions about the future. We begin with a foundation of integrity in all our endeavors, approach our work with a spirit of discovery, and collaborate closely with one another and our clients to achieve shared objectives.
Employee Benefits:
We prioritize our employees' well-being. That is why we offer everything you—and your career—need to flourish at S&P Global.
Health & Wellness: Comprehensive healthcare coverage designed for overall well-being.Flexible Time Off: Generous leave policies to keep you rejuvenated.Continuous Learning: Access to a wealth of resources for career growth and skill development.Future Investment: Secure your financial future through competitive compensation, retirement planning, a continuing education program with company-matched contributions, and financial wellness initiatives.Family-Oriented Benefits: S&P Global offers benefits that extend to your family, including exceptional perks for partners and children.Additional Perks: From retail discounts to referral bonuses—small benefits can have a significant impact.Diversity, Equity, and Inclusion at S&P Global:
At S&P Global, we believe that diversity fosters creative insights, equity opens doors to opportunities, and inclusion drives growth and innovation—Powering Global Markets. Our commitment is centered on our global workforce, ensuring that our employees are empowered to bring their authentic selves to work. Our efforts extend beyond our organization, as we strive to better reflect and serve the communities in which we operate and advocate for greater opportunities for all.
