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Client Success Coordinator

2 months ago

Baltimore, Maryland, United States Danaher Corporation Full time
Position Overview:
As a key member of the Danaher Corporation team, the Customer Success Specialist will play a vital role in enhancing client satisfaction and driving product engagement. This position is based in a dynamic environment where chromatography solutions are at the forefront of scientific innovation.

Key Responsibilities:
1. Respond to incoming inquiries via web and phone, delivering pertinent product, sales, or technical information.
2. Troubleshoot and resolve customer issues effectively, ensuring a seamless experience.
3. Oversee the onboarding process for new clients, while also identifying opportunities for upselling and cross-selling to existing customers.
4. Strive to meet or exceed performance targets within the assigned territory.
5. Maintain a professional demeanor, fostering a positive team environment and contributing to the company culture.

Essential Qualifications:
- A Bachelor’s Degree in Life Science is required.
- Strong organizational skills with the ability to plan and allocate resources effectively.
- Analytical thinking and prioritization skills are essential for supporting our clients.
- A valid driver’s license is necessary.

Travel Requirements:
Occasional travel (approximately 10%) may be required for industry events or scientific meetings.

Preferred Experience:
Experience in scientific support within a sales context is advantageous.

Work Environment:
Danaher Corporation is committed to creating a flexible and sustainable workforce. This role is eligible for remote work arrangements, allowing for a balance between professional and personal commitments.

Compensation:
The salary range for this position is between $70,000 and $80,000, with the potential for bonus or incentive pay. A comprehensive benefits package is also available, including paid time off and medical/dental/vision insurance.

Diversity and Inclusion:
Danaher Corporation values diversity and is dedicated to providing equal opportunities for all employees. We embrace the unique perspectives that a diverse workforce brings to our organization.