Client Success Associate

16 hours ago


Baltimore, Maryland, United States Arena Analytics Full time
Job Title: Client Success Associate

We are seeking a highly motivated and detail-oriented Client Success Associate to join our team at Arena Analytics.

Job Summary

The Client Success Associate will be responsible for overseeing the data ingest process, conducting data analysis, providing customer support through various communication channels, and collaborating with the Client Success team to develop reports and presentations based on data analysis findings.

Key Responsibilities

  • Data Analysis: Assist in analyzing customer data to identify trends, patterns, and insights that can improve customer success strategies.
  • Overseeing Data Ingest Process: Manage the data ingest process, ensuring that customer data is accurately and efficiently processed into our systems.
  • Client Success Support: Provide timely and professional support to customers through various communication channels, addressing customer inquiries, concerns, and requests with a focus on providing excellent service and resolving issues in a timely manner.
  • Client Support Team Assistance: Assist the customer support team in handling escalated issues and complex customer inquiries, collaborating with team members to develop and maintain a comprehensive knowledge base to improve response efficiency and accuracy.

Requirements

  • Bachelor's Degree in Business Administration, Information Technology, or related field is preferred. Relevant work experience may be accepted in lieu of a degree.
  • Strong analytical skills with the ability to interpret and manipulate data effectively.
  • Self-motivated multitasker with a high sense of urgency, ability to prioritize, and effective problem-solving skills.
  • Excellent and empathetic communication skills, both written and verbal, with a customer-focused approach.
  • Ability to work collaboratively in a fast-paced environment and adapt to changing priorities.
  • Detail-oriented with a proactive attitude towards problem-solving and continuous improvement.
  • Strong computer skills with the ability to quickly learn and master new systems.
  • Familiarity with customer support tools such as ZenDesk or similar platforms is a plus.

About Us

Arena Analytics is a leading provider of data analytics solutions. We are committed to delivering exceptional customer service and supporting our clients in achieving their business goals.

How to Apply

Interested candidates should submit their resume and cover letter to [insert contact information].



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