Patient Experience Coordinator

1 month ago

Charlestown, Massachusetts, United States Massachusetts General Hospital(MGH) Full time
About the Role

Massachusetts General Hospital (MGH) is seeking a highly skilled Patient Services Coordinator II to join our Home Base team. As a key member of our team, you will play a critical role in providing exceptional patient care and service to our patients.

Key Responsibilities
  • Provide a Welcoming Experience: Greet patients with a friendly and caring attitude, ensuring a positive first impression of our practice.
  • Manage Patient Communications: Effectively manage incoming communications from patients and families, investigating and documenting their needs, concerns, and expectations.
  • Support Patient Check-In: Assist patients with insurance, billing, and medical administrative questions, distributing and documenting HIPAA information, and verifying patient identity.
  • Manage Scheduling and Records: Maintain appointment scheduling for patients, manage paper medical records, and document receipt of outside records in the Electronic Medical Record (EMR).
  • Provide Administrative Support: Assist clinicians and managers in emergent situations, work collaboratively with MGH Police & Security representatives, and engage with care teams to support patient care services.
  • Perform Other Related Tasks: Facilitate the flow of patients through the practice, enhance the quality of service to patients, and work on special projects as requested by the Practice Manager.
Requirements
  • High Degree of Initiative and Independent Judgment: Demonstrate a high degree of initiative and independent judgment in managing patient communications and providing administrative support.
  • Excellent Time Management and Prioritization Skills: Effectively manage time and prioritize tasks to meet the demands and changing needs of the practice.
  • Strong Computer Skills: Utilize computerized scheduling, billing, prescription ordering, and electronic medical record systems, with Epic experience preferred.
  • Excellent Customer Service and Communication Skills: Demonstrate excellent customer service and communication skills, working effectively and courteously with patients, staff, and providers.
  • Ability to Function as a Member of a Team: Work collaboratively with the team, sharing knowledge and skills to provide exceptional patient care and service.
  • Ability to Respond Patiently and Perform in Stressful Situations: Respond patiently and perform in stressful situations, handling difficult calls and maintaining confidentiality and privacy consistent with HIPAA guidelines.
Education and Experience

2+ years of experience in a highly clinically customer service-focused role, with a high school diploma or equivalent.

Working Conditions

Office/Ambulatory Care Setting, with some work performed remotely. Primary Location: MA-Charlestown-MGH OCC.

  • Patient Experience Coordinator

    4 weeks ago

    Charlestown, Massachusetts, United States Massachusetts General Hospital(MGH) Full time

    About the RoleMassachusetts General Hospital (MGH) is seeking a highly skilled Patient Services Coordinator II to join our Home Base team. As a key member of our team, you will play a critical role in providing exceptional patient care and service to our patients.Key ResponsibilitiesPatient Check-in and Welcome: Provide a warm and welcoming experience for...

  • Patient Services Coordinator II

    3 weeks ago

    Charlestown, Massachusetts, United States Massachusetts General Hospital(MGH) Full time

    Job Title: Patient Services Coordinator IIMassachusetts General Hospital (MGH) is seeking a highly skilled Patient Services Coordinator II to join our team. As a key member of our patient care team, you will play a critical role in providing exceptional service to our patients and their families.Job Summary:The Patient Services Coordinator II will be...

  • Patient Services Coordinator II

    1 week ago

    Charlestown, Massachusetts, United States Massachusetts General Hospital(MGH) Full time

    Job Title: Patient Services Coordinator IIMassachusetts General Hospital (MGH) is seeking a highly skilled Patient Services Coordinator II to join our team. As a key member of our patient care team, you will play a critical role in providing exceptional service to our patients and their families.Job Summary:The Patient Services Coordinator II will be...

  • Patient Services Coordinator II

    3 weeks ago

    Charlestown, Massachusetts, United States Massachusetts General Hospital(MGH) Full time

    Job Title: Patient Services Coordinator IIMassachusetts General Hospital (MGH) is seeking a highly skilled Patient Services Coordinator II to join our team. As a key member of our patient care team, you will be responsible for providing exceptional service to our patients, families, and staff.Job Summary:The Patient Services Coordinator II will serve as a...

  • Patient Services Coordinator II, Home Base

    1 week ago

    Charlestown, Massachusetts, United States Mass General Brigham Full time

    Job SummaryMassachusetts General Hospital is seeking a highly skilled and compassionate Patient Services Coordinator II to join our Home Base team. As a key member of our team, you will provide exceptional patient care and service, ensuring a positive experience for our patients and their families.ResponsibilitiesProvide a welcoming and caring attitude to...

  • Patient Services Coordinator II

    4 weeks ago

    Charlestown, Massachusetts, United States Massachusetts General Hospital(MGH) Full time

    About the RoleMassachusetts General Hospital (MGH) is seeking a highly skilled Patient Services Coordinator II to join our Home Base team. As a key member of our team, you will play a critical role in providing exceptional patient care and service to our patients.Key ResponsibilitiesPatient Check-in and Welcome: Provide a warm and welcoming experience for...

  • Patient Service Representative

    4 weeks ago

    Charlestown, Massachusetts, United States Mass General Brigham Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Spaulding Rehabilitation Hospital Boston. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.Key ResponsibilitiesCoordinate...

  • Care Coordinator

    3 weeks ago

    Charlestown, Massachusetts, United States Mass General Brigham Full time

    Job SummaryWe are seeking a highly skilled Care Coordinator to join our team at Mass General Brigham. As a Care Coordinator, you will work directly with pediatric patients and their families to provide comprehensive care and support.Key ResponsibilitiesConduct patient and family assessments to identify needs and develop individualized plans of...

  • Patient Service Representative

    4 weeks ago

    Charlestown, Massachusetts, United States Mass General Brigham Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Mass General Brigham. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.Key ResponsibilitiesPatient Registration and...

  • Patient Service Representative

    1 month ago

    Charlestown, Massachusetts, United States Spaulding Hospital-Boston & Cambridge(SRN,SRH,SHC) Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Spaulding Hospital-Boston & Cambridge(SRN,SRH,SHC). As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.Key...

  • Care Coordinator Specialist

    2 weeks ago

    Charlestown, Massachusetts, United States Mass General Brigham Full time

    Job SummaryWe are seeking a highly skilled Care Coordinator to join our team at Spaulding Rehabilitation Hospital Boston. As a Care Coordinator, you will work directly with pediatric patients and their families to provide comprehensive care and support.Key ResponsibilitiesConduct patient and family assessments to identify needs and develop individualized...

  • Patient Service Representative

    4 weeks ago

    Charlestown, Massachusetts, United States Spaulding Hospital - Boston and Cambridge Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Spaulding Hospital - Boston and Cambridge. As a key member of our outpatient registration team, you will be responsible for ensuring seamless patient experiences from registration to scheduling.Key ResponsibilitiesRegistration and Scheduling:...

  • Pediatric Care Coordinator

    4 weeks ago

    Charlestown, Massachusetts, United States Mass General Brigham Full time

    About the RoleMass General Brigham is seeking a highly skilled and compassionate Licensed Clinical Social Worker to join our team as a Pediatric Care Coordinator. In this role, you will work directly with pediatric patients and their families in the outpatient setting, providing expert care and support to help them navigate complex healthcare systems.Key...

  • Development Coordinator, Communications and Events

    2 weeks ago

    Charlestown, Massachusetts, United States Spaulding Hospital - Boston and Cambridge Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Development Coordinator to support our Communications and Events Teams in their fundraising efforts. The successful candidate will provide administrative support, manage projects, and work closely with the Development Team to achieve our fundraising goals.Key ResponsibilitiesProvide...

  • Development Coordinator, Communications and Events Specialist

    2 weeks ago

    Charlestown, Massachusetts, United States Spaulding Rehabilitation Full time

    Job Title: Development Coordinator, Communications and Events Job Summary: The Development Coordinator, Communications and Events will play a critical role in supporting the Communications and Events Teams in their fundraising efforts. This position will report to the Director of Leadership and Annual Giving and the Director of Leadership Programs, Events...

  • Patient Care Associate

    2 weeks ago

    Charlestown, Massachusetts, United States Spaulding Rehabilitation Full time

    Job SummaryWe are seeking a skilled Patient Care Associate to join our team at Spaulding Rehabilitation Hospital Boston. As a key member of our healthcare team, you will provide high-quality patient care and support to our patients with spinal cord injuries.Key ResponsibilitiesAssist registered nurses in implementing patient care plans and providing clinical...

  • Patient Care Associate

    4 weeks ago

    Charlestown, Massachusetts, United States Mass General Brigham Full time

    Job SummaryWe are seeking a skilled Patient Care Associate to join our team at Mass General Brigham. As a key member of our healthcare team, you will provide high-quality patient care and support to our patients and families.Key ResponsibilitiesAssist registered nurses with clinical support functions to promote a safe and compassionate patient care...

  • Patient Care Associate

    4 weeks ago

    Charlestown, Massachusetts, United States Mass General Brigham Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Care Tech to join our team at Mass General Brigham. As a key member of our interdisciplinary healthcare team, you will play a vital role in providing exceptional patient care and support.Key ResponsibilitiesAssist registered nurses in implementing patient care plans, ensuring a safe and...

  • Patient Care Associate

    4 weeks ago

    Charlestown, Massachusetts, United States Mass General Brigham Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Care Tech to join our team at Mass General Brigham. As a Patient Care Tech, you will play a vital role in providing exceptional patient care and support to our patients and families.Key ResponsibilitiesAssist registered nurses in providing clinical support functions to promote a safe and...

  • Patient Care Associate

    2 weeks ago

    Charlestown, Massachusetts, United States Spaulding Rehabilitation Full time

    Job SummaryUnder the direction of a registered nurse, the Patient Care Associate plays a vital role in promoting a safe and compassionate patient care environment. This position requires effective communication, teamwork, and a commitment to delivering high-quality patient care.Key ResponsibilitiesCarry out patient care plans as directed by the registered...