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Patient Service Representative

2 months ago

Charlestown, Massachusetts, United States Mass General Brigham Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Mass General Brigham. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.

Key Responsibilities
  • Patient Registration and Scheduling: Coordinate the complete demographic and insurance intake, computerized registration, and scheduling of patients in a timely and accurate manner.
  • Insurance Verification: Verify patients' insurance coverage and ensure that all necessary documentation is completed.
  • Front Office Support: Provide administrative support to other center team members, including answering phones, assisting customers, and fulfilling cross-trained responsibilities.
  • Patient Communication: Greet patients, assist them with their needs, and notify staff of patient arrival.
  • Medical Record Setup and Maintenance: Complete medical record setup, maintenance, and discharge in a timely manner.
  • Administrative Duties: Perform administrative tasks such as answering the phone, confirming appointments, supporting insurance requirements processes, photocopying, typing, faxing, inventory of supplies, sorting mail, and handling other administrative duties.
Requirements
  • Education: High school graduate required; Associates degree preferred.
  • Experience: Two years of experience in a medical/physicians office setting and/or experience with insurance benefits preferred.
  • Skills: Computer proficiency required; Microsoft office applications preferred with ability to learn new software. Highly developed communications and interpersonal skills, working with diverse populations.