Patient Experience Coordinator
4 weeks ago
Massachusetts General Hospital (MGH) is seeking a highly skilled Patient Services Coordinator II to join our Home Base team. As a key member of our team, you will play a critical role in providing exceptional patient care and service to our patients.
Key Responsibilities- Patient Check-in and Welcome: Provide a warm and welcoming experience for patients arriving for visits, ensuring a smooth and efficient check-in process.
- Communication and Documentation: Effectively manage incoming communications from patients and families, investigate and document patient needs, and communicate back to patients in a timely and compassionate manner.
- Appointment Scheduling and Management: Manage and maintain appointment scheduling for patients within various programs, ensuring accurate and up-to-date records.
- Administrative Support: Provide administrative support to providers, including medical scheduling services, and assist with special projects as needed.
- Confidentiality and HIPAA Compliance: Maintain confidentiality and adhere to HIPAA guidelines, ensuring the protection of patient information.
- Team Collaboration: Work collaboratively with care teams, including clinicians, wellness, and outreach staff, to ensure seamless communication and patient care.
- Record Management: Manage and maintain patient files, both in paper and electronic form, ensuring accurate and up-to-date records.
- Education and Experience: 2+ years of experience in a highly clinically customer service-focused role, with a high school diploma or equivalent.
- Skills and Abilities: Excellent time management skills, ability to prioritize tasks, strong computer skills, and excellent customer service and communication skills.
- Knowledge and Competencies: Knowledge of MS Office software, Epic experience preferred, and understanding of medical referral and prior authorization process.
Massachusetts General Hospital is an Equal Opportunity Employer, committed to embracing diverse skills, perspectives, and ideas. We strongly encourage applications from protected veterans and individuals with disabilities.
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Patient Experience Coordinator
1 month ago
Charlestown, Massachusetts, United States Massachusetts General Hospital(MGH) Full timeAbout the RoleMassachusetts General Hospital (MGH) is seeking a highly skilled Patient Services Coordinator II to join our Home Base team. As a key member of our team, you will play a critical role in providing exceptional patient care and service to our patients.Key ResponsibilitiesProvide a Welcoming Experience: Greet patients with a friendly and caring...
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Patient Services Coordinator II
3 weeks ago
Charlestown, Massachusetts, United States Massachusetts General Hospital(MGH) Full timeJob Title: Patient Services Coordinator IIMassachusetts General Hospital (MGH) is seeking a highly skilled Patient Services Coordinator II to join our team. As a key member of our patient care team, you will play a critical role in providing exceptional service to our patients and their families.Job Summary:The Patient Services Coordinator II will be...
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Patient Services Coordinator II
1 week ago
Charlestown, Massachusetts, United States Massachusetts General Hospital(MGH) Full timeJob Title: Patient Services Coordinator IIMassachusetts General Hospital (MGH) is seeking a highly skilled Patient Services Coordinator II to join our team. As a key member of our patient care team, you will play a critical role in providing exceptional service to our patients and their families.Job Summary:The Patient Services Coordinator II will be...
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Patient Services Coordinator II
3 weeks ago
Charlestown, Massachusetts, United States Massachusetts General Hospital(MGH) Full timeJob Title: Patient Services Coordinator IIMassachusetts General Hospital (MGH) is seeking a highly skilled Patient Services Coordinator II to join our team. As a key member of our patient care team, you will be responsible for providing exceptional service to our patients, families, and staff.Job Summary:The Patient Services Coordinator II will serve as a...
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Patient Services Coordinator II, Home Base
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Patient Services Coordinator II
4 weeks ago
Charlestown, Massachusetts, United States Massachusetts General Hospital(MGH) Full timeAbout the RoleMassachusetts General Hospital (MGH) is seeking a highly skilled Patient Services Coordinator II to join our Home Base team. As a key member of our team, you will play a critical role in providing exceptional patient care and service to our patients.Key ResponsibilitiesPatient Check-in and Welcome: Provide a warm and welcoming experience for...
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