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Sales and Customer Service Representative

2 months ago


Secaucus, New Jersey, United States Miron Violetglass USA Full time
About Miron Violetglass USA

Miron Violetglass USA is a leading distributor of high-quality natural products, offering a wide selection of Miron Glass jars & bottles and corresponding closures to preserve and enhance natural products.

Our mission is to provide exceptional customer service and support to our clients, ensuring their products are protected and enhanced through our unique glass offerings.

Job Summary

We are seeking a highly skilled and customer-oriented Sales and Customer Service Representative to join our team from our East Coast Office. The ideal candidate will act as a liaison, provide product and service information, process order inquiries, and resolve any emerging problems our customer accounts might face accurately and efficiently.

Key Responsibilities
  • Manage large amounts of incoming customer inquiries and resolve issues promptly and efficiently.
  • Build trust and a sustainable relationship with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information by using the right methods and tools.
  • Meet personal and team sales and customer service targets.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution.
  • Keep records of customer interactions, process customer accounts, and file documents precisely.
  • Follow communication procedures, guidelines, and policies.
  • Go the extra mile to engage customers and provide exceptional customer service.
Requirements
  • Proactivity and strong phone contact handling skills and active listening.
  • Strong writing communication skills.
  • Familiarity with CRM and ERP systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • A minimum of a High school degree is required, and a Bachelor's degree in a related field is preferred.
  • 3+ years in a sales and customer service role is preferred.
What We Offer
  • Competitive salary: $50,000.00 - $60,000.00 per year.
  • 401(k) plan.
  • Health Insurance.
  • PTO.
Work Environment

Our office is located in Secaucus, NJ, and we are looking for a full-time Sales and Customer Service Representative to join our team.