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Customer Service Representative

2 months ago

New Braunfels, Texas, United States TaskUs Full time
About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions. We empower our clients to represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a global workforce of highly skilled professionals.

Job Summary

We are seeking a highly motivated and customer-focused Content Moderation Rater to join our team. As a Content Moderation Rater, you will be responsible for providing exceptional customer service and support to our clients, resolving issues and delivering fast and customized solutions.

Key Responsibilities
  • Assist our community and help resolve inquiries empathetically, accurately, and on time
  • Become and remain knowledgeable about products and community standards
  • Make well-balanced decisions and personally driven to be an effective advocate for our community
  • Strong interpersonal skills, verbal, and written communication skills, and most importantly, empathy
  • Display a strong bias to doing what's right for our community in support of our mission
Requirements
  • Impeccable communication and writing skills
  • General curiosity about how and why things work the way they do
  • Ability to quickly learn and articulate technical concepts
  • Ability to empathize with users and convey confidence through written interactions
  • Well-versed in chat and email etiquette, with a fine-tuned attention to detail
  • Demonstrated skill using the Microsoft Office suite, with moderate-level expertise in Excel required
  • 1+ years customer service experience
  • Must work On Site at New Braunfels Location
About Us

We are a collective of highly capable humans who understand how to deploy technology and data to best serve our clients' purposes. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long-term success through innovation and technology powered by ridiculously smart people.

What We Offer
  • Outstanding Medical, Dental, Vision, and Prescription plans
  • 401k Match
  • Pet Insurance
  • In-house Wellness Coaches
  • Hundreds of Discounts with the Brands you Love and Use

We are committed to creating an inclusive environment for all employees and welcome applicants from diverse backgrounds and demographics. If you need reasonable accommodations in any part of the hiring process, please let us know.

We are an equal opportunity employer and an affirmative action employer. We celebrate and support diversity and are committed to creating an inclusive environment for all employees.