Customer Experience Strategist

6 days ago


Atlanta, Georgia, United States City of Atlanta Full time
Job Overview

We are seeking a highly skilled Customer Experience Strategist to join our team in the City of Atlanta. As a key member of our department, you will play a crucial role in shaping the customer experience across all contact channels and platforms.

Key Responsibilities:
  • Lead customer research projects and analyze findings/data to deepen an understanding of customer experiences and pain points.
  • Leverage human-centered design (HCD) and other innovation/product development approaches to drive business success.
  • Champion the CX across the organization to ensure exceptional customer journeys and service delivery.
  • Collaborate with senior management to develop long-term goals and strategic plans to exceed customer expectations.
Requirements:
  • Bachelor's degree in a related field, such as business administration, marketing, or communications.
  • Minimum 5 years of experience in customer experience strategy, preferably in a government or municipal setting.
  • Proven track record of delivering successful customer experience initiatives that drive business results.
  • Strong leadership skills with the ability to build and lead high-performing teams.
  • Excellent communication and project management skills with the ability to work independently and collaboratively.
  • Ability to prioritize, problem-solve, multitask, and work in a dynamic, rapidly changing environment.
About the Opportunity

This is an exciting opportunity to join our team and make a meaningful impact on the customer experience in the City of Atlanta. We offer a competitive salary range of $94,000 – $101,000 annually, commensurate with experience, as well as opportunities for professional growth and development.

What We Offer
  • A collaborative and dynamic work environment with a talented team of professionals.
  • Opportunities for professional growth and development through training, mentorship, and education assistance programs.
  • A comprehensive benefits package, including medical, dental, vision, and retirement plans.
  • A flexible and supportive work environment that promotes work-life balance.


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