Technical Support Specialist for IT Infrastructure
2 weeks ago
Middleground Technologies is a fast-paced outsourced IT services provider to clients in the Chicago area, serving various industries such as Healthcare, Legal, Financial, and Manufacturing. Our company culture values quick thinking and a "can-do" attitude.
Job SummaryWe seek an experienced and motivated local individual in Illinois for a full-time salaried position who can work hard and be part of our team. As a Technical Support Specialist for IT Infrastructure, you will provide Windows-based technical support to end-users on various issues under the guidance of senior engineers.
Key Responsibilities- Provide technical support to end-users on Microsoft Windows-related software and PC hardware issues
- Maintain and administer client IT environment networks, servers, and cloud infrastructure
- Respond to telephone calls and emails to identify, research, and resolve technical problems
- Bachelor's degree in Computer Science or equivalent experience
- Certifications in A+, MCSA, MCSE preferred or equivalent experience
- Minimum 5 years' experience as an IT Support Engineer in a corporate or managed services environment
- 3-5 years of Microsoft Server experience
- Excellent knowledge of Microsoft Office applications and ability to support them
- Excellent customer service skills
- Self-directed with problem-solving abilities
- Disciplined and self-sufficient with ability to lift up to 50 lbs
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Mid Level IT Support Specialist
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