Mid Level IT Support Specialist

2 weeks ago


Westchester, Illinois, United States Middleground Full time

Company Overview

Middleground is a Managed Service IT Provider committed to delivering top-notch technology solutions.

Job Summary

We are seeking an experienced Mid Level IT Support Specialist to join our team and help us grow and flourish.

Key Responsibilities

The successful candidate will be responsible for:

  • Working through support tickets assigned by the Intake and L1 team to provide timely resolutions to client issues
  • General IT office systems support, including setup, management, and troubleshooting of desktops, laptops, printers, phones, and network
  • Occasional on-call support after hours for clients
  • Help Desk L2 duties, including support on Microsoft, Dell, Lenovo, HP, and other various products
  • Physical hardware build outs and configurations
  • Internal ticketing system usage, administration, and management for all issues
  • Providing excellent customer service to all Middleground customers
  • Contributing to the growth and improvement of all internal and external systems

Required Skills and Qualifications

To succeed in this role, you should have:

  • Experience in IT office systems support
  • Familiarity with help desk software and ticketing systems
  • Strong problem-solving skills and attention to detail
  • Excellent communication and customer service skills

Benefits

We offer a competitive salary and benefits package, including:

  • A generous salary range of $60,000 - $80,000 per year, depending on experience
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment

About Us

Middleground is a fast-paced and innovative company that values teamwork, creativity, and excellence. We are passionate about delivering exceptional results and making a positive impact on our clients' lives.



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