Customer Service Representative
1 month ago
About the Role
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Citizens. As a key member of our branch team, you will play a vital role in delivering exceptional customer experiences and helping our customers achieve their financial goals.
Key Responsibilities
- Greet customers in our lobbies and provide personalized advice and solutions to meet their needs
- Demonstrate how to use our mobile app, ATMs, and other digital technologies to complete simple transactions
- Create amazing experiences for our customers by identifying opportunities to help them achieve their financial goals
- Meet quarterly referral goals and confidently cash checks, process withdrawals and deposits
- Follow all financial policies and procedures, including proper cash handling, state and local laws and regulations
What You'll Get
- Meaningful work and relationships – Help customers with important financial decisions that impact their lives
- Commitment to community – Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO
- Career opportunities, rewards, and upskilling – See your hard work rewarded with promotions and opportunities to grow your career
- Exceptional benefits – Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more
Requirements
- High School degree or GED
- Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
- Strong listening and communication skills
- Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
- Ability to problem solve and provide solutions to customer issues
- Customer-centric to deliver exceptional service
- Comfortable with using digital technology to support the delivery of business goals
- Ability to work branch hours, which can include weekends and evenings
- Completion of a video interview assessment as part of the application
Preferred Skills/Experience
- 6 months of experience processing transactions (cash and/or digital payments)
- Motivates others, like teammates, business partners, and specialists, through collaboration
- Process-oriented, energetic, detail-oriented and ability to multitask effectively
Hours & Work Schedule
- Hours per Week: 20
- Work Schedule: Varies with branch needs and may include weekends and evenings
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