Service Manager Lead

1 month ago


Denver, Colorado, United States Avanti Residential LLC Full time
Job Title: Service Manager Lead

Are you passionate about delivering exceptional customer service and ensuring the smooth operation of residential communities? Do you have a strong background in maintenance and repair, with a focus on preventative maintenance and team leadership? If so, we encourage you to apply for the Service Manager Lead position at Avanti Residential LLC.

Job Summary:

The Service Manager Lead will play a critical role in leading and delegating maintenance requests, preventative maintenance duties, and amenity area maintenance for our properties. This individual will work closely with the Service Manager to ensure a safe, secure, and comfortable living environment for residents, visitors, and associates. The successful candidate will have a strong ability to mentor and lead the maintenance team, with a focus on quality, productivity, and housekeeping standards.

Key Responsibilities:
  • Maintain and complete a preventative maintenance program that minimizes emergency repairs and services.
  • Detect deficiencies within the building and grounds and take necessary action.
  • Ensure apartment units are ready for new move-ins by conducting inspections and quality control.
  • Ensure maintenance work orders are completed to the highest efficiency and safety standards.
  • Ensure the quality of work, productivity, and housekeeping standards are maintained.
Requirements:

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • At least 3 years of property management maintenance experience.
  • The ability to obtain OSHA, EPA, CPO, and CAMT licenses within 18 months of hire.
  • Experience with plumbing, electrical, heating, air-conditioning, appliances, and other repair areas.
  • Strong written, verbal, and oral communication skills.
  • Basic computer skills and knowledge of property management systems.
  • Budget knowledge.
  • The ability to pass a criminal background screening.
What We Offer:

As a Service Manager Lead at Avanti Residential LLC, you can expect:

  • Premium pay for required duties completed outside regular operating hours.
  • Annual or quarterly bonuses based on performance and KPIs.
  • Up to 40% apartment discount.
  • Continuing education and tuition reimbursement.
  • A generous PTO policy.
  • Health and wellness benefits, including medical, HSA, FSA, dental, vision, STD, LTD, and more.
  • A 4% company match for your 401k.
  • Avanti Shares equivalent program for hourly employees.
  • Avanti Cares Program to support employees in financial need.
  • Tenure-based Anniversary Recess.
  • Avanti Advisors Program for new hires.

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