Airport Operations Customer Service Team Lead

4 weeks ago


Denver, Colorado, United States United Airlines Full time

At United Airlines, we're on a path to become the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about delivering exceptional customer experiences. We're seeking an experienced Supervisor to lead our Airport Operations Customer Service team.

Company Overview: As a leading airline, we're committed to innovation, safety, and customer satisfaction. Our team is passionate about making a difference in the lives of our customers and employees alike.

Salary: The estimated salary for this role is around $85,000 - $110,000 per year, depending on experience and location.

Job Description: As a Supervisor, you will be responsible for leading a team of customer service representatives, ensuring excellent service delivery, and resolving customer complaints. You will also be responsible for training and developing team members, managing customer feedback, and collaborating with other departments to achieve business objectives.

Required Skills and Qualifications: To be successful in this role, you will need:

  • 3+ years of experience in customer service or a related field
  • Proven leadership and team management skills
  • Excellent communication and problem-solving skills
  • A customer-focused mindset and a passion for delivering exceptional service
  • A bachelor's degree in a related field or equivalent experience

Benefits: As a United Airlines employee, you will enjoy a range of benefits, including:

  • A competitive salary and bonus structure
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A 401(k) retirement savings plan with company match
  • Opportunities for career growth and professional development
  • A dynamic and inclusive work environment

Others: If you're passionate about delivering exceptional customer experiences and leading a high-performing team, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.



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