Resident Services Manager

4 weeks ago


Denver, Colorado, United States Quarterra Full time
Job Title: Resident Services Manager

We are seeking a highly skilled Resident Services Manager to join our team at Quarterra Group. As a key member of our community operations team, you will be responsible for providing exceptional customer service to our residents, ensuring a smooth and efficient living experience.

Key Responsibilities:

  • Assist the Community Manager in overseeing and managing resident services aspects at each community.
  • Act as the onsite supervisor in the absence of the Community Manager, organizing and delegating daily work to the teams.
  • Lead by example, mentoring and motivating the onsite team to provide exceptional customer service.
  • Manage resident communication initiatives, effectively identifying and sharing meaningful information.
  • Assist with vendor questions and inquiries.
  • Work in tandem with the Community Financial Specialist to follow the company's established procedures related to evictions.

Requirements:

  • High School diploma or GED required.
  • Bachelor's degree in Business Administration or similar field preferred.
  • 3+ years of experience in property management, sales, marketing, and customer service.
  • Demonstrated ability to read, write, and communicate effectively to deescalate and resolve resident complaints and issues.

What We Offer:

  • Competitive hourly rate ranging from $22.00 to $24.00 per hour.
  • Eligibility for commissions and performance-based bonuses.
  • Company benefits, including medical, dental, and vision coverage, 401k Retirement Plan, and more.


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