Case Manager Team Lead

4 weeks ago

Denver, Colorado, United States Volunteers of America Colorado Full time
Job Title: Case Manager Team Lead

Volunteers of America Colorado is seeking a highly skilled and experienced Case Manager Team Lead to join our team. As a key member of our organization, you will be responsible for directing and facilitating the delivery of appropriate support services for participant households.

Job Summary:

The Case Manager Team Lead will conduct needs-based and program eligibility assessments, engage in community outreach, provide case management services, and program-wide service coordination. This role requires in-depth knowledge of general program requirements and field-relevant best practices and standards.

Key Responsibilities:
  • Provides case management services to program clients.
  • Responsible for identifying and serving the unique needs of participant households participating in Volunteers of America programs.
  • Conducts community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability.
  • Serves as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
  • Attends orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable to meet the needs of the position.
  • May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.
  • Clearly documents all client interactions along with required eligibility and demographic information.
  • Performs duties in a professional manner by maintaining the confidentiality of all information and by participating effectively within and across teams.
  • Participates in professional development activities to promote the development of knowledge and experience in field-relevant best practices and standards.
  • Serves as a mentor to junior personnel to develop knowledge and experience regarding best practice standards within their workgroup.
  • Responsible for training staff members assigned to their team.
  • Reviews financial assistance requests and client file documents for adherence to programmatic requirements.
  • Develops and maintains a high level of understanding within their program. Acts as a reference, mentor, and guide for other staff seeking specialized knowledge/advice.
  • Collaborates with supervisor to develop and lead outreach plans.
  • Composes, analyzes, and presents regular progress reports related to team goals.
  • Develops specialized knowledge related to service delivery database systems.
Requirements:
  • Bachelor's degree in human services, social work, or a closely related field or related experience.
  • 1 year of direct, full-time case management experience demonstrating the ability to consistently apply field-relevant best practices and standards.
  • Must possess a Colorado driver's license and state-mandated automobile insurance.
  • Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).
  • Must complete agency and program credentialing within 12 weeks of hire and maintain credentialing standards thereafter.
Preferred Qualifications:
  • SOAR (SSI/SSDI Outreach, Access, and Recovery) Certification
  • 1 year of experience directly relevant to the program which this position will work within.
  • Demonstrable leadership, training, and mentorship experience.
Knowledge and Skills:
  • Ability to inspire, train, mentor, and lead teams.
  • Knowledge and skill in the application of Harm Reduction, Critical Time Intervention, Motivational Interviewing, Trauma Informed Care, and Housing First Principles.
  • Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.
  • Ability to work and thrive within a diverse, multicultural team environment.
  • Ability to take initiative and work independently.
  • Ability to communicate effectively verbally and in writing.
  • Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.

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