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Customer Experience Manager

1 month ago

Houston, Texas, United States Zonda Full time

Zonda, a leading provider of data and insights to the residential home-building industry, is seeking a skilled Customer Experience Manager to join our team in Houston.

The estimated salary for this position is $75,000 - $90,000 per year, depending on experience.

Job Description

We are looking for an experienced Customer Success Manager who will be focused on our customer base in Houston. As a key member of our team, you will play a critical role in helping us grow by developing and maintaining strong relationships with leaders in the residential construction industry.

Your primary responsibilities will include:

  • Presenting technology solutions to customers and sharing knowledge to ensure their success.
  • Building strong relationships with customers through effective communication and organizational skills.
  • Collaborating with cross-functional teams, such as Sales and Product Development, to drive customer growth and retention.

You will also be responsible for:

  • Providing feedback and insights from customers to improve our Zonda Platform.
  • Identifying areas for growth within existing accounts and managing the renewal process.

We offer a comprehensive benefit package, including medical, dental, and vision insurance, 401k with company match, paid vacation and general holidays, employee assistance program, live meditation sessions, employee recognition platform, virtual wellness program, and much more.

Requirements

To be successful in this role, you should have:

  • B.S. or B.A. degree desired.
  • 3-5+ years of experience in customer success or a similar customer-facing role.
  • Professional demeanor and organizational skills, a must.
  • Excellent verbal communication skills and ability to build rapport quickly with clients.
  • Strong technical skills and CRM experience required, preferably experience with Salesforce.
  • Experience with or interest in learning about the housing industry, specifically new home development.

We value diversity, inclusion, and belonging at Zonda and are committed to creating an environment where everyone feels welcome and valued.