Customer Experience Manager

3 days ago


Houston, Texas, United States GetixHealth Full time
About the Role

We are seeking an experienced Customer Experience Manager to lead our Medical Revenue Cycle team. The successful candidate will have a proven track record in ensuring service level agreements and performance standards are met or exceeded.

As a key member of our leadership team, you will be responsible for managing team performance, production, and quality. You will also assist in the preparation of monthly staff 1:1's, partner with clients to ensure highest quality service, and manage and assist staff on systems and telephony requirements.

Key Responsibilities
  • Manage team performance, production, and quality to ensure service level agreements and performance standards are met or exceeded.
  • Assist in the preparation of monthly staff 1:1's resulting in increased productivity and engagement.
  • Partner with clients to ensure highest quality service and ensure successful resolution of client concerns.
  • Manage and assist staff on systems and telephony requirements.
Requirements
  • High school diploma or college degree from an accredited college or university.
  • Two to five years industry experience in medical revenue cycle management is required. Two to three years' experience in a lead position is preferred.
  • Experience with EPIC is strongly preferred.
Salary Range

$80,000 - $110,000 per year, depending on experience.



  • Houston, Texas, United States IntelliPro Group Inc. Full time

    Job Title: Customer Experience ManagerWe are seeking a skilled and experienced Customer Experience Manager to join our team at IntelliPro Group Inc.


  • Houston, Texas, United States Zonda Full time

    Zonda, a leading provider of data and insights to the residential home-building industry, is seeking a skilled Customer Experience Manager to join our team in Houston.The estimated salary for this position is $75,000 - $90,000 per year, depending on experience.Job DescriptionWe are looking for an experienced Customer Success Manager who will be focused on...


  • Houston, Texas, United States Percepta Full time

    Job OverviewWe are seeking a highly skilled Customer Experience Manager to join our team at Percepta. This role is responsible for delivering exceptional customer service, resolving customer concerns, and ensuring a positive brand experience.


  • Houston, Texas, United States Katz Coffee Full time

    Unlock Your Potential as a Coffee AmbassadorKatz Coffee is looking for a highly motivated and customer-focused individual to fill the role of Coffee Concierge. In this position, you will be responsible for building strong relationships with customers, providing expert advice on coffee blends and brewing methods, and ensuring seamless order management from...


  • Houston, Texas, United States Lderach North America Full time

    About Lderach North AmericaA leader in premium retail, we're passionate about providing a wonderful overall in-store experience. Our ideal candidate exudes strong leadership traits and aims to build a career in retail management.Job SummaryWe're seeking an experienced Customer Experience Manager to lead our team and contribute to the success of our stores....


  • Houston, Texas, United States Fred Haas Companies Full time

    About the PositionWe are looking for a skilled Automotive Service Expert to join our team at Fred Haas Toyota Country. The successful candidate will be responsible for delivering exceptional customer experiences and providing expert advice on vehicle maintenance and repairs.Responsibilities:Listen to customers and clearly translate repair needs to...


  • Houston, Texas, United States Cabo Bobs LLC Full time

    About Cabo Bobs LLCCabo Bobs LLC is a dynamic company that prides itself on delivering exceptional customer experiences. Our mission is to create unforgettable memories for our guests, and we're looking for talented individuals to join our team.


  • Houston, Texas, United States Addison Group Full time

    Customer Service Representative Opportunity Are you a customer-focused individual looking for a new challenge? Do you have excellent communication skills and the ability to multitask? We are seeking a highly skilled Customer Service Representative to join our team at Addison Group in Houston, TX. About the Job In this role, you will be responsible for...


  • Houston, Texas, United States Hireverse Full time

    Job DescriptionWe are seeking a highly motivated Customer Experience Ambassador to join our team at Hireverse. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and promoting our client's products and services.As a Hospitality Services Representative, you will be the face of our company and...


  • Houston, Texas, United States Jefferson Dental and Orthodontics Full time

    We're looking for a dedicated individual to fill the role of Customer Experience Coordinator at Jefferson Dental and Orthodontics. This person will be responsible for delivering exceptional customer experiences to our patients, from initial contact to treatment completion.The estimated salary for this position is $59,400 per year, based on industry standards...


  • Houston, Texas, United States D2B Groups Full time

    Customer Experience Director Job DescriptionWe are seeking an experienced Customer Experience Director to lead our field service operations. As a key member of our team, you will be responsible for overseeing and managing the field service operations of D2B Groups.Your main responsibilities will include leading a team of field service technicians, ensuring...


  • Houston, Texas, United States Percepta Full time

    At Percepta, we strive to deliver exceptional service across each market we serve. As a Customer Service Case Manager working on-site in Houston, TX, you will be part of creating and delivering remarkable customer experiences while enjoying the satisfaction of being part of a unique culture.The role involves working with customers to build trust and loyalty...


  • Houston, Texas, United States Conduent Commercial Solutions, LLC Full time

    About the RoleWe are seeking a highly skilled Customer Experience team member to join our team of dedicated professionals. As a Remote Call Center Representative, you will be responsible for assisting customers with questions, inquiries, and issues related to their supplemental benefits.Your excellent customer service and communication skills will help us...


  • Houston, Texas, United States Old Navy Full time

    About Us: At Old Navy, we believe that everyone deserves access to affordable and fashionable clothing. Our goal is to make shopping fun, easy, and accessible for all our customers.\Job Description: As a Sales Associate at Old Navy, you will be responsible for creating a welcoming and inclusive store environment that reflects our brand values. You will...


  • Houston, Texas, United States BEAT THE BOMB Full time

    Job Summary:We're seeking a highly motivated and organized Shift Supervisor to join our team at BEAT THE BOMB. As a Shift Supervisor, you'll be responsible for overseeing the daily operations of our immersive entertainment venue, ensuring excellent customer service, and maintaining a safe and clean environment for our guests.Key Responsibilities:- Create a...


  • Houston, Texas, United States EcoShield Pest Solutions Full time

    About the RoleAt EcoShield Pest Solutions, we're dedicated to providing exceptional customer service and comprehensive pest control solutions. As a Customer Service Representative, you'll be the primary point of contact for customers, ensuring timely communication and satisfaction with our services.We're looking for a detail-oriented and customer-focused...


  • Houston, Texas, United States Percepta Full time

    About PerceptaAs a leading contact center company, we deliver exceptional customer experiences to our clients worldwide. Our values of Culture of Service, Teamwork, Respect, Proactive, Career Growth, Diversity, and Competitive Compensation set us apart from the rest.Job DescriptionWe are seeking a highly skilled Customer Experience Liaison to join our team...


  • Houston, Texas, United States Domino's Pizza LLC Full time

    We are seeking a service representative to provide exceptional customer service and ensure high customer satisfaction. As a key member of our team, you will be responsible for managing incoming calls, preparing food orders, and handling customer complaints.Key responsibilities include:Managing incoming callsPreparing food ordersHandling customer complaintsTo...


  • Houston, Texas, United States Cigna Full time

    At Cigna, we're committed to delivering exceptional customer experiences. Our Senior Client Support Representatives play a critical role in achieving this goal by providing personalized support to clients across various channels.**Key Performance Indicators (KPIs):Client satisfaction ratings.First-call resolution rates.Net promoter...


  • Houston, Texas, United States CVS Health Full time

    Customer Experience SpecialistCVS Health is seeking a Customer Experience Specialist to play a key role in delivering exceptional customer experiences and driving sales growth.About the Role:Foster a positive and welcoming environment by engaging with customers and offering assistance when needed.Process transactions accurately and efficiently, maintaining a...