Customer Experience Specialist

5 days ago


Houston, Texas, United States EcoShield Pest Solutions Full time
About the Role

At EcoShield Pest Solutions, we're dedicated to providing exceptional customer service and comprehensive pest control solutions. As a Customer Service Representative, you'll be the primary point of contact for customers, ensuring timely communication and satisfaction with our services.

We're looking for a detail-oriented and customer-focused individual who can work effectively in a team environment. If you have excellent communication skills, a positive attitude, and a passion for delivering outstanding customer experiences, we'd love to hear from you

About the Position

This role involves serving as the primary point of contact for customers at the local level, receiving and distributing communications to and from customers, coworkers, and various departments within the Company. The ideal candidate will collaborate with internal teams to provide best-in-class customer service with every interaction and maximize operational efficiency locally and in conjunction with the centralized Customer Care Center (CCC).

You'll perform daily customer service-related tasks via phone, email, or other messaging systems with an emphasis on proactive outreach. This includes answering and logging calls from customers, technicians, and management in internal, secure systems, providing education and personalized customer service to answer any questions and keep customers on schedule for their appointments, scheduling appointments for new and recurring pest control services, calling existing customers and scheduling 4-point home inspections for Branch Sales Professionals, assisting in monitoring daily technician schedules to ensure timely completion of services, performing daily and weekly Pest Routes system clean-ups or scrubs, and escalating inquiries or issues to management.

About the Requirements

To be successful in this role, you'll need:

  • A commitment to honest and exceptional customer service
  • The ability to work Monday - Friday, alternating Saturdays and some holidays

Prior experience in customer service, specifically communicating using phone answering and relay systems, email and/or SMS, is highly desirable. Proficiency with Microsoft Office Suite and the ability to type 60 WPM are also essential.



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