Customer Experience Lead

5 days ago


Houston, Texas, United States BEAT THE BOMB Full time
Job Summary:
We're seeking a highly motivated and organized Shift Supervisor to join our team at BEAT THE BOMB. As a Shift Supervisor, you'll be responsible for overseeing the daily operations of our immersive entertainment venue, ensuring excellent customer service, and maintaining a safe and clean environment for our guests.

Key Responsibilities:
- Create a positive and engaging experience for our customers and team members
- Manage front-of-house and back-of-house staff, including scheduling and training
- Ensure excellent customer service and respond to online reviews
- Maintain a safe and clean environment, reporting any maintenance issues to the General Manager

Requirements:
- 2+ years of experience in a customer-facing role, preferably in a similar industry
- Excellent leadership and communication skills
- Ability to multitask in a fast-paced environment
- Strong knowledge of technology and problem-solving skills

Benefits:
- Competitive pay and benefits package
- Opportunities for career growth and professional development
- A fun and dynamic work environment

How to Apply:
If you're a motivated and organized individual who is passionate about delivering exceptional customer experiences, please submit your application.

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