Customer Experience Representative
8 hours ago
About Us: At Old Navy, we believe that everyone deserves access to affordable and fashionable clothing. Our goal is to make shopping fun, easy, and accessible for all our customers.
\Job Description: As a Sales Associate at Old Navy, you will be responsible for creating a welcoming and inclusive store environment that reflects our brand values. You will engage with customers, drive sales, and execute company processes & procedures to deliver an exceptional customer experience.
\Responsibilities:
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- Greet customers warmly and offer assistance to ensure a positive shopping experience.\
- Showcase products, promote special offers, and engage with customers to drive sales.\
- Execute company processes & procedures, including inventory management, visual merchandising, and cash handling.\
- Maintain a clean and organized store environment, adhering to health and safety standards.\
- Collaborate with colleagues to achieve sales goals and meet customer needs.\
- Stay up-to-date on product knowledge, promotions, and company policies.\
- Participate in visual merchandising and inventory management activities.\
- Perform opening and closing duties, including counting drawers and maintaining store appearance.\
- Meet or exceed individual sales targets and contribute to team sales goals.\
- Develop and maintain strong relationships with customers, colleagues, and management.\
- Take initiative to resolve customer complaints and issues in a timely and professional manner.\
- Participate in training and development programs to enhance skills and knowledge.\
- Work collaboratively with the sales floor team to achieve sales goals and provide exceptional customer service.\
- Identify opportunities to upsell and cross-sell products to increase average sale value.\
- Maintain accurate records of sales transactions, returns, and exchanges.\
- Participate in store events and promotions to drive sales and engagement.\
- Represent Old Navy in a positive and professional manner, both in-store and online.\
- Adhere to company policies and procedures, including those related to employee conduct, customer service, and store operations.\
Compensation: Estimated salary range: $13.75 - $17.50 per hour (based on location).
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