Customer Support Operations Specialist

2 weeks ago

Bloomington, United States Alarm Full time
Job Overview

Customer Support Operations Specialist

Are you enthusiastic about delivering outstanding customer support and tackling intricate challenges? Do you have a knack for resolving technical issues? If so, we have an opportunity for you in our customer service center. In this position, you will offer phone-based technical assistance to our partners, ensuring that devices in end users' homes and businesses operate seamlessly.

While prior technical expertise is not a requirement, having basic technical skills is advantageous. We value candidates who are eager to learn and come from diverse backgrounds. Individuals transitioning from retail, food service, or hospitality sectors often excel in this role.

KEY RESPONSIBILITIES

  • Deliver exceptional phone-based customer support regarding products and services.
  • Employ inquisitive, logical, and persistent approaches to develop troubleshooting steps for resolving technical issues.
  • Exhibit a positive and proactive attitude while providing excellent customer service.
  • Contribute knowledge within the team through documentation, ongoing training, and participation in lab exercises and product testing.
  • Collaborate with team members to drive continuous improvements in quality and service.
  • Perform additional duties as assigned.

As part of the technical support team, you will gain insights into:

  • Our products, services, and devices through comprehensive in-house training sessions and hands-on experience.
  • The security industry, our business model, marketing strategies, and our collaboration with partners.

CUSTOMER SUPPORT SPECIALIST REQUIREMENTS

  • Strong orientation towards customer service.
  • Interest in technology, though prior experience is not mandatory.
  • Ability to navigate multiple technical platforms while remaining attentive to customer needs.
  • Demonstrated logical thinking and problem-solving skills.
  • Basic technical proficiency and computer skills are a plus (e.g., web-based applications, mobile applications, Excel, Word).
  • Excellent written and verbal communication abilities.
  • A self-motivated individual capable of working independently and within a team.
  • Bachelor's Degree is preferred.
  • Experience in phone-based support is preferred.
  • This role requires in-person attendance at our offices during training and a hybrid work model thereafter.

WHY CHOOSE ALARM.COM?

  • We prioritize exceptional service while fostering a fun work environment. You will find a community of like-minded individuals and can participate in various activities.
  • Collaborate with top-tier professionals: We maintain high standards and our employees enjoy working alongside other high achievers.
  • Make a significant impact: New hires can expect to take on responsibilities quickly, contributing to new technologies.
  • Gain diverse experience: Our dynamic environment allows you to work closely with executives and expand your knowledge across multiple business areas.
  • Work with cutting-edge technologies: We lead the industry and require expertise across various technological domains.
  • Emphasize enjoyment: We value our team culture and host numerous social events throughout the year.

COMPANY INFORMATION

We are a leading cloud-based platform for smart security and the Internet of Things, serving millions of home and business owners. Our commitment to innovation drives us to develop new technologies in rapidly evolving fields.

COMPANY BENEFITS

We offer competitive compensation and benefits, including subsidized medical plans, retirement savings with employer match, and generous paid time off.

We are an Equal Opportunity Employer.

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