Fitness Operations Director
1 week ago
About Us: Planet Fitness - The Core Group is a leading fitness company dedicated to providing a supportive and motivating environment for its members.
Job Summary: We are seeking a highly motivated and experienced Fitness Operations Director to oversee the day-to-day operations of our gyms. This role will be responsible for ensuring exceptional member experiences, driving business growth, and leading a team of employees in a positive and motivating manner.
Key Responsibilities:
- Recruit, Hire, Train, and Develop High-Performing Staff: Develop and implement effective recruitment strategies to attract top talent, hire, train, and develop a high-performing staff consisting of Assistant Managers, Member Service Representatives, Trainers, and Custodians.
- Create a Welcoming Atmosphere: Foster a welcoming atmosphere for all members, prospective members, and guests by ensuring that staff follows superior customer service guidelines.
- Staff Management: Schedule staff and ensure all shifts are covered, lead by example, and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to company values and goals.
- Front Desk Activities: Oversee front desk related activities including answering phones in a friendly manner, assisting callers with questions, checking members into the system, new member sign-up, taking prospective members on tours, facilitating member requests, issues, and questions.
- Cleanliness and Maintenance: Oversee cleanliness and maintenance of facilities, including taking responsibility for the largest section of cleaning daily, ensuring safety of employees, members, and club property.
Requirements:
- Superior Customer Service Skills: Provide exceptional customer service skills, preferably in the fitness industry.
- Leadership Experience: Possess experience working as an Assistant Manager at Planet Fitness or a similar organization.
- Communication and Problem-Solving Skills: Demonstrate exceptional leadership, diplomacy, and listening skills, with strong problem resolution skills.
Salary Estimate: The estimated salary for this role is $55,000 - $65,000 per year, depending on location and experience.
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