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Client Support Specialist

2 months ago

Greenville, South Carolina, United States Circuit Board Medics Full time

Position Type: Full-Time

Starting Salary: $41,600 annually

Experience Level: Entry-Level

Work Schedule: M-F, 8 AM-5 PM (1st Shift) or M-F, 11 AM-8 PM (2nd Shift, with training during 1st Shift)

Location: On-Site

Core Beliefs in Customer Service:

Do you believe that exceptional customer service revolves around understanding and serving customers effectively? Do you take pride in your decision-making abilities and providing insightful solutions? Is teamwork for you about mutual growth and support? If you resonate with these values, you may be an ideal candidate for this role.

Desired Attributes:

  • Accountable
  • Self-aware
  • Proactive
  • Committed to continuous improvement
  • Detail-oriented
  • Confident yet humble
  • Collaborative

Essential Skills:

  • Effective listening and comprehension
  • Typing proficiency (minimum 45 wpm)
  • Computer literacy
  • General navigation skills
  • Quick learner of new software
  • Strong verbal and written communication

Ideal Candidate Profile:

We envision successful candidates for our Customer Support role as individuals with a history of service, often demonstrated through volunteer work. They recognize the value of contributing their time to others and view it as a privilege. They possess the ability to appreciate diverse perspectives and make decisions that reflect understanding of differing viewpoints. They prioritize understanding others before seeking to be understood and uphold integrity, even at a personal cost. They believe in the philosophy that teamwork fosters mutual enhancement.

Career Advancement:

This entry-level position serves as a foundational step for growth within Circuit Board Medics. New customer support agents begin training immediately and start contributing within two weeks. This role equips employees with knowledge and skills that can lead to advanced positions, including level 2 inside sales and technical support.

About Circuit Board Medics:

In an era that often favors replacement, Circuit Board Medics values the importance of repair. Established in 2010, we have solidified our reputation in the remanufacturing sector through high-quality workmanship and exceptional customer service. Our expertise lies in repairing and refurbishing circuitry in automotive and appliance modules, providing customers with cost-effective alternatives to expensive replacement parts.

Employee Benefits:

  • Health Insurance
  • Paid Time Off
  • Paid Holidays
  • Consistent Work Hours
  • 401(k) Matching
  • Adoption Assistance
  • Continuing Education Opportunities
  • Employee Discounts
  • Paid Training
  • Advancement Opportunities
  • Financial Planning Resources
  • Professional Development
  • Complimentary Healthy Snacks
  • Casual Dress Code
  • Branded Clothing Allowance
  • Social Events

Application Process:

To apply, please submit your application online. Following your application, you will receive two assessments via email. Our talent acquisition team will review your application within three business days, and if selected for further consideration, you will be contacted for a phone interview.