Client Support Specialist

4 weeks ago

Greenville, South Carolina, United States Safe Harbor Full time
Job Summary:

This position is responsible for providing direct services to survivors of domestic abuse and their children in the shelter to ensure their day-to-day needs are met. The ideal candidate will be able to work in a crisis-oriented environment, maintain professional boundaries, and utilize trauma-informed approaches when interacting with both staff and clients.

Key Responsibilities:

• Receives and processes intake calls from survivors and accepts clients into shelter.
• Facilitates new clients through intake procedures, explains procedures of the household, prepares necessary documentation and photographs for client records.
• Ensures that the basic needs (food, clothing, medical assistance, etc.) of all clients in the shelter are met.
• Maintains the client documentation and database for all incidents relating to clients by accurately entering data into a computer system in a timely and efficient manner.
• Assists in maintaining a clean shelter and performs other household contributions as needed.
• Assists in planning and executing client events, as well as other shelter projects.
• Maintains annual victim service provider hours and attends training.
• Provides coverage for shelter. Will be assigned a home-based location and asked to cover other locations as needed.
• Ability to work independently and with limited supervision while applying established policies and procedures.
• Demonstrates effective time management skills by prioritizing tasks and meeting deadlines.
• Consistently exemplifies agency and team protocols, maintains professional boundaries, utilizes trauma-informed approaches, and practices compassionate accountability when interacting with both staff and clients.
• Displays the maturity and flexibility that is necessary in a crisis-oriented environment.
• Demonstrates interpersonal skills by effectively communicating, actively listening, and providing de-escalation and emotional regulation while maintaining healthy boundaries.
• Demonstrates compassion and empathy while supporting clients experiencing a range of challenges, such as triggers, trauma symptoms, and various emotional, mental, or physical health concerns.
• This includes, but is not limited to, active addiction, suicidal ideation, and mental health conditions.
• Demonstrates a proactive attitude, drive for self-improvement, ability to problem-solve effectively and willing to assist team-members when needed.
• Works with team-mates and clients, to ensure the household is a family friendly, clean, peaceful and healing environment.
• Attends meetings as required
• Enthusiastically supports and models the mission and vision of Safe Harbor to peers, clients, and the community.
• Performs other or similar agency duties as assigned by the supervisor and/or other agency management personnel

Requirements:

• High school diploma or equivalent required.
• Must be physically capable to lift up to 50 lbs., navigate stairs and perform all tasks related to this position.
• Maturity, flexibility, and interpersonal skills necessary to work in a crisis-oriented, stressful environment is essential.
• Bilingual skills preferred with consideration for additional compensation

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