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Customer Success Manager

2 months ago

Boston, New York, United States Akoya Full time
About the Role

Akoya is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for driving customer growth and expansion through strategic partnerships and exceptional customer service.

Key Responsibilities
  • Oversee and manage a portfolio of customers to ensure successful onboarding and adoption of our platform.
  • Develop and execute customized growth strategies to increase revenue and expand customer relationships.
  • Analyze customer feedback, behavior, and market trends to identify opportunities for improvement and growth.
  • Collaborate with internal teams to provide expert insights and recommendations on product development and customer experience.
  • Deliver exceptional customer service and support to ensure high levels of customer satisfaction and retention.
Requirements
  • 2+ years of experience in customer success, account management, or a related field.
  • Proven track record of driving customer growth and expansion through strategic partnerships and exceptional customer service.
  • Strong analytical and problem-solving skills, with the ability to analyze complex data and identify opportunities for improvement.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Familiarity with enterprise software and/or hands-on software development and delivery experience, with a focus on connectivity solutions (integration, API management, and related SDLC).
Preferred Qualifications
  • 3-5+ years of experience in customer success, account management, or a related field.
  • Experience working in the financial services or technology industry, with a passion for innovation and customer-centric solutions.
  • Strong presentation skills and ability to communicate complex ideas in a clear and concise manner.
  • Self-motivated and results-driven, with a focus on delivering exceptional customer service and driving business growth.
About Akoya

Akoya is a leading provider of API-based network solutions for the financial services industry. Our mission is to empower customers to securely and efficiently access and share financial data, while providing exceptional customer service and support.