Customer Success Manager

2 weeks ago

Boston, Massachusetts, United States LeanIX Full time

SAP LeanIX is looking for a Customer Success Manager to join our growing team and guide customers through their journey with the company's suite of products. The Customer Success department is an integral team within SAP LeanIX, ensuring that our customers are not only retained but are empowered to be successful.

The ideal candidate will have a passion for IT and be both customer-oriented and collaborative by nature. Customer Success Managers should have exceptional analytical, consulting and advisory skills to support our customers in the best way possible as they are the first point of contact for their customer accounts in all aspects. You will take on full responsibility for customer accounts in different lifecycle stages - from onboarding to renewal. Candidates should be willing and able to take on a wide range of daily responsibilities, from data-driven analysis and execution to change management projects.

This role will work closely with other teams not only within the Customer Success organization but also have the opportunity to collaborate with the global sales, marketing, and product development teams.

Customer Success Manager
Connected hybrid and based in Massachusetts region or US

WHAT IS WAITING FOR YOU?

  • Responsible for the retention of Enterprise accounts (B2B) by ensuring continuous communication and relentless support and guidance
  • Ensure a successful and robust onboarding experience for all new Enterprise customers
  • Develop and expand customer accounts by driving product usage and increasing user base in customer accounts
  • Execute consulting projects with your customers
  • Translate customer feedback into product requirements
WHAT ARE WE LOOKING FOR?
  • 2+ years of experience in an internationally operating consulting company (B2B) for IT Management projects with direct customer interaction in IT organizations
  • Understanding of IT organizations, development of IT applications and IT operations for Enterprise companies
  • Experience in project management and project methods
  • 1+ year working knowledge with Gainsight or Totango
  • Strong computer science fundamentals are preferred
  • Exceptional English language skills, especially technical vocabulary
#BI-Hybrid

SAP LeanIX is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Its software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture. By offering a data-driven and automated approach enhanced with AI, SAP LeanIX helps organizations make sound decisions and collaborate more effectively. SAP LeanIX serves over 1.400 companies globally across various industries, including more than 10% of the Fortune 500 and half of the German DAX 40. Headquartered in Bonn, and offices in Munich and Berlin (Germany), SAP LeanIX also has a strong international presence with offices in Boston (USA), London (UK), Paris (France), Amsterdam (Netherlands), and Ljubljana (Slovenia). In November 2023, LeanIX became part of SAP. For more information, visit www.leanix.net. Your application information might be therefore shared across both SAP and SAP LeanIX recruiting and hiring teams.

SAP LeanIX is not just a product, in fact it's a great place to work. Colleagues (700+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.

At SAP LeanIX we have a Hybrid Work Mode which means you work remotely from your home office and work from one of our offices. SAP LeanIX teams and team members decide together on the work mode which suits them best. Next to that, we have great benefits for you, CHECK OUT HERE WHAT IS IN FOR YOU

Please check our Applicant Privacy Notice available here for more information about how we process your personal data. If you have any questions or concerns about privacy or want to exercise any of your data privacy rights, please send an email to dataprivacy@leanix.net.

SAP LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative, please let our team know at jobs@leanix.net. You will be treated with the utmost respect and confidentiality.

All applicants will receive consideration for employment based on experience, qualifications, and competencies. SAP LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.

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