Client Service Representative
3 weeks ago
We are seeking a highly skilled Client Service Professional II to join our team at City National Bank. As a key member of our operations team, you will be responsible for providing exceptional client service and support to our clients and colleagues.
Key Responsibilities- Provide day-to-day servicing for clients and clients' accounts, including deposit and credit operations.
- Work closely with clients to resolve inquiries and complaints, and identify opportunities for growth and improvement.
- Act as a liaison between clients and bank staff, ensuring seamless communication and resolution of issues.
- Perform follow-up with clients to ensure satisfaction and completion of tasks.
- Stay up-to-date on bank products and services, and use this knowledge to recommend solutions and benefits to clients and prospects.
- Bachelor's degree or equivalent.
- Minimum 5 years' experience in client service, banking operations, or banking relationship management support.
- Strong knowledge of bank policies and procedures, regulatory compliance, and bank products and services.
- Excellent problem-solving, interpersonal, and communication skills.
- Ability to prioritize work and manage multiple tasks and responsibilities.
City National Bank offers a competitive salary range of $59,467 - $94,975 per year, as well as bonus and commission opportunities. We also offer a comprehensive benefits package and a dynamic work environment that values diversity and inclusion.
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