Client Service Representative
7 days ago
The Party Staff is seeking a highly motivated and organized Client Service Representative to join our team. As a Client Service Representative, you will play a critical role in building and maintaining strong relationships with our clients and staff.
Key Responsibilities- Maintain positive working relationships with existing and prospective clients through timely and effective communication.
- Develop and execute client outreach and sales strategies to achieve new or additional orders.
- Collaborate with management and sales department to communicate client needs and expectations.
- Communicate staffing needs to talent pipeline to match the right talent for the job.
- Aid in fulfillment of sales target objectives and service performance requirements through new and existing customer sales.
- Contact existing and prospective clients to secure and place new orders.
- Proficiently utilize social media platforms to promote our services and engage with clients.
- Travel to attend client events to assist with check-ins, greeting staff, and ensuring quality control.
- Greet applicants, staff, and guests with a positive and professional attitude.
- Oversee the staffing process and ensure fulfillment of all client event orders.
- Meet with department manager on a regular basis to review staffing needs and provide updates.
- Input and review client event orders with accurate attention to detail.
- Field a high volume of incoming phone calls and emails, responding timely and escalating as appropriate.
- Assist with recruitment as needed, to support sourcing, scheduling, interviewing, and onboarding candidates.
- Aid management in directing orientations for new hires.
- Ensure compliance in handling employment authorization forms and documents.
- High school degree or equivalent.
- Minimum of 1-3 years prior client outreach and staffing experience, preferably in the hospitality industry.
- Proficient with Microsoft Office Suite.
- Ability to organize, multitask, prioritize, and work efficiently under pressure.
- Strong communication/presentation skills, both written and verbal.
- Must be detail oriented and be able to take direction.
- Must be service oriented with a positive attitude.
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