Client Service Representative

1 week ago


Los Angeles, California, United States Fendi S.r.l Full time
Job Title: Client Advisor

Join Fendi S.r.l as a Client Advisor and be part of a dynamic team that delivers exceptional customer service and exceeds sales goals. As a Client Advisor, you will be responsible for creating an exceptional client experience and supporting the Brand commitment to excellence.

Key Responsibilities:
  • Achieve all Client Advisor KPIs and CRM requirements.
  • Meet or exceed store, category, and individual sales goals.
  • Adhere to all Top Store Guidelines.
  • Build and maintain client books; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, enhance relationships and drive business.
  • Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
  • Follow all store policies and procedures.
  • Participate in necessary stocking/restocking of the store.
  • Proficient and accurate use of POS system and other software as required, updating customer database.
  • Obtain product knowledge, company information and history.
  • Keep up-to-date with company news and be familiar with the competition.
  • Maintain a professional appearance and follow Fendi dress code, grooming, and uniform standards.
  • Perform regular store maintenance functions as needed or assigned.
  • May have responsibility for opening/closing the store as needed, including morning team meeting.
  • Assist in maintaining visual standards with direction from VM, corporate and management.
  • Must maintain open/ongoing communication and positive relationship with store management, peers and other levels of company personnel.
  • Be a positive role model, representing the brand appropriately at all times.
  • Participate in the training of new Client Advisors (product knowledge, store procedures, company policies).
  • Participate and prepare for monthly team meetings.
  • Adhere to loss prevention standards.
  • Follow all health and safety guidelines.


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