Referral Coordinator
5 days ago
We are seeking a highly organized and detail-oriented Referral Coordinator to join our team at Hackensack Meridian Health. As a Referral Coordinator, you will play a critical role in managing the referral process for our physician practices, ensuring seamless communication and coordination with our network facilities and external providers.
Key Responsibilities- Referral Process Management
- Oversee the referral process for assigned providers, ensuring accurate data entry and timely completion of referrals.
- Work with providers to prioritize referrals, identifying urgent versus routine services and allocating workflow accordingly.
- Verify that associated orders are placed in the electronic medical record (EMR) to validate referred services.
- Scheduling Process
- Ensure that referred services are scheduled and patients are aware of their appointments, involving interactions with referring offices, consulting offices, patient access centers, and patients themselves.
- Enter referral status into the EMR for stakeholders to track referral progress, and alert referring providers if patients are unable to be seen or have not accepted appointments.
- Communication and Reporting
- Follow up with patients and consulted providers to confirm appointment attendance and service delivery.
- Interact with consulting services to obtain status reports and assessments, forwarding them to referring providers and updating referral status in the EMR.
- Participate in performance improvement activities to address referral loop closure deficiencies, patient satisfaction issues, and provider satisfaction concerns.
- Patient Satisfaction
- Promote patient satisfaction through excellent service, interacting in a friendly and helpful manner.
- Communicate potential patient satisfaction issues to management.
- Stay informed about practice performance on patient satisfaction surveys and work to improve overall satisfaction.
- Other Duties
- Complete assigned duties and projects in a timely manner.
- Actively participate in required meetings.
- High school diploma or equivalent.
- Two years of progressively responsible medical receptionist or medical office experience.
- Secretarial science education or comparable experience.
- Post-high school course in medical terminology and secretarial skills.
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Referral Coordinator
2 days ago
Hasbrouck Heights, New Jersey, United States Hackensack Meridian Health Full timeJob SummaryWe are seeking a highly organized and detail-oriented Referral Coordinator to join our team at Hackensack Meridian Health. As a Referral Coordinator, you will play a critical role in managing the referral process for our physician practices, ensuring seamless communication and coordination with our network facilities and stakeholders.Key...
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