Referral Coordinator

5 days ago


Hasbrouck Heights, New Jersey, United States Hackensack Meridian Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Referral Coordinator to join our team at Hackensack Meridian Health. As a Referral Coordinator, you will play a critical role in managing the referral process for our physician practices, ensuring seamless communication and coordination with our network facilities and external providers.

Key Responsibilities
  • Referral Process Management
    • Oversee the referral process for assigned providers, ensuring accurate data entry and timely completion of referrals.
    • Work with providers to prioritize referrals, identifying urgent versus routine services and allocating workflow accordingly.
    • Verify that associated orders are placed in the electronic medical record (EMR) to validate referred services.
  • Scheduling Process
    • Ensure that referred services are scheduled and patients are aware of their appointments, involving interactions with referring offices, consulting offices, patient access centers, and patients themselves.
    • Enter referral status into the EMR for stakeholders to track referral progress, and alert referring providers if patients are unable to be seen or have not accepted appointments.
  • Communication and Reporting
    • Follow up with patients and consulted providers to confirm appointment attendance and service delivery.
    • Interact with consulting services to obtain status reports and assessments, forwarding them to referring providers and updating referral status in the EMR.
    • Participate in performance improvement activities to address referral loop closure deficiencies, patient satisfaction issues, and provider satisfaction concerns.
  • Patient Satisfaction
    • Promote patient satisfaction through excellent service, interacting in a friendly and helpful manner.
    • Communicate potential patient satisfaction issues to management.
    • Stay informed about practice performance on patient satisfaction surveys and work to improve overall satisfaction.
  • Other Duties
    • Complete assigned duties and projects in a timely manner.
    • Actively participate in required meetings.
    Requirements
    • High school diploma or equivalent.
    • Two years of progressively responsible medical receptionist or medical office experience.
    Preferred Qualifications
    • Secretarial science education or comparable experience.
    • Post-high school course in medical terminology and secretarial skills.


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