Patient Engagement Coordinator
5 days ago
Job Title: Patient Engagement Specialist
Job Summary:
We are seeking a highly motivated and compassionate Patient Engagement Specialist to join our team at Apicha Community Health Center. As a Patient Engagement Specialist, you will play a critical role in enhancing and increasing patient engagement, ensuring that our patients receive the highest quality care and services.
Key Responsibilities:
- Utilize referrals, CRM tools, and other resources to identify and engage with patients, promoting our services and scheduling appointments.
- Make follow-up outbound calls to prospective or existing patients to discuss our services and schedule appointments.
- Manage call results data and scheduling using phone, scheduling, and CRM tools, ensuring exceptional customer service in every interaction.
- Collaborate with healthcare teams to ensure seamless patient care and services.
- Develop and maintain relationships with patients, healthcare providers, and community organizations to promote our services and expand our reach.
Requirements:
- High school diploma or equivalent required; college education preferred.
- Bilingual (Spanish or Mandarin) preferred.
- Adept at learning and using computer systems.
- Familiarity with eClinicalWorks, Salesforce, and Outlook.
- Proficiency in managing phone conversations and navigating computer tools simultaneously.
- Ability to work available shifts between 9:00 a.m. and 7:30 p.m. EST.
- Experience in customer service or sales role preferred.
- Strong written and oral communication skills, including the ability to communicate effectively with patients and employees at all levels.
- Strong time management skills and attention to detail.
- Ability to manage all situations in a calm and positive manner.
What We Offer:
- A competitive employee benefits package, including 11 paid holidays, vacation and sick leave, health insurance coverage, flexible spending account, life insurance, and employee assistance program.
- A dynamic and supportive work environment that values diversity, equity, and inclusion.
- The opportunity to work with a team of dedicated professionals who share our commitment to providing high-quality care and services to underserved communities.
About Us:
Apicha Community Health Center is a non-profit organization dedicated to providing affordable healthcare to underserved and vulnerable populations in New York City. Our mission is to provide comprehensive and culturally sensitive care, promoting health equity and social justice.
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