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Client Intake Specialist

2 months ago

Jackson Heights, New York, United States Villamar Law Group PLLC Full time
Client Intake Specialist at Villamar Law Group PLLC

We are a dedicated law firm specializing in workers' compensation, seeking a motivated and skilled Client Intake Specialist who is proficient in both English and Spanish. We are open to training candidates who demonstrate the right aptitude and enthusiasm.

Key Responsibilities:
  • Manage all communications with prospective clients
  • Perform regular reviews of client files
  • Engage with the workers' compensation board for updates
  • Assess the status of ongoing cases
  • Facilitate medical care coordination
  • Interact with claim adjusters regarding initial payments
  • Prepare correspondence for all relevant parties
  • Clarify case statuses to clients and referral sources

The ideal candidate will possess excellent interpersonal skills and a strong commitment to customer service. If you thrive in a dynamic setting and excel at prioritizing tasks, this role is well-suited for you. You should enjoy engaging with clients and be adept at both verbal and face-to-face communication.

Qualifications:
  • Effective and clear communication abilities
  • Exceptional customer service orientation
  • Strong organizational skills
  • Punctual and reliable
  • Ability to work independently and accurately
  • Excellent multitasking capabilities
  • Proficient in managing records and files
  • Professional demeanor
  • Ability to communicate effectively with team members
  • Dependability