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Client Relations Specialist

2 months ago

Marietta, Georgia, United States Trutech Full time

Customer Care Specialist

Job Category: Customer Service Requisition Number: CUSTO020931

Job Overview

Join the Customer Care Center of a leading company in wildlife management services.

Established in 1984, Trutech Wildlife Service & Critter Control Operations focus on managing nuisance wildlife for both residential and commercial clients, delivering top-tier wildlife and pest control solutions nationwide. Our commitment to both wildlife and community creates a unique work environment with robust career opportunities in a stable industry.

Position Summary:

The primary goal of a Customer Care Specialist is to deliver outstanding customer service and resolve inquiries efficiently during the initial call (One Call Resolution) while maintaining professionalism.

Key Responsibilities:

  • Provide exceptional customer service in a courteous manner.
  • Answer incoming calls promptly (target hold time under 1 minute).
  • Process cancellations and payments accurately.
  • Input data into the Customer Relationship Management (CRM) system.
  • Create detailed contact logs and documentation.
  • Request service credits and refunds as necessary.
  • Schedule service requests and leads.
  • Assist with projects assigned by management.

Qualifications:

  • Minimum of one year experience in a high-volume call center environment.
  • Understanding of customer service principles and practices.
  • Ability to multitask effectively (talking and typing simultaneously).
  • Team-oriented mindset.
  • Proficient in data entry and verbal communication; typing speed of 45 wpm or more.
  • Detail-oriented with strong problem-solving skills.
  • Familiarity with relevant computer applications.

Successful Candidates Will Demonstrate:

  • Excellent verbal and written communication abilities.
  • Outstanding customer service, organizational, and analytical skills.
  • Proficiency in Microsoft Office Suite.

We Offer:

  • Competitive compensation package.
  • Comprehensive benefits including medical, dental, vision, and life insurance.
  • 401(k) plan with company match and employee stock purchase options.
  • Paid vacation, holidays, and sick leave.
  • Employee discounts, tuition reimbursement, and dependent scholarship awards.

Physical Requirements:

Candidates must be capable of performing job duties while seated for extended periods.

Additional Requirements:

  • High School Diploma or equivalent is required.
  • Ability to pass a drug screening is mandatory.

As an industry leader, we prioritize our employees, their growth, and professionalism. We are proud to be recognized as a Top Workplace by the Atlanta Journal-Constitution.