Client Provisioning Specialist

4 days ago


Marietta, Georgia, United States Vatic Outsourcing Full time
Job Title: Client Provisioning Specialist

Join Vatic Outsourcing as a Client Provisioning Specialist and play a critical role in delivering exceptional client experiences. As a key member of our team, you will be responsible for managing client relationships, providing timely and accurate reporting, and ensuring seamless project execution.

Key Responsibilities:
  • Present to C-Level and Executive Level management teams
  • Provide constant external feedback to clients on savings opportunities and best practices
  • Provide timely, detailed and accurate reporting to external and internal audiences
  • Enter new, upgrade, downgrade, and disconnect service orders
  • Solicit Quotes from vendors
  • Resolve escalated orders and issues
  • Create maintain, track, and report on status updates for open orders
  • Coordinate with management to ensure timely installation of client circuits
  • Schedule and prepare for customer activations as well as disconnections services
Requirements:
  • College Degree
  • 1+ years in telecommunications and/or in the Telecom Expense Management (TEM) and/or Managed Mobility Services (MMS) industries
  • Ability to escalate effectively and manage vendors (both partners and non-partner vendors)
  • Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior management
  • Ability to diagnose, articulate, and provide solutions for client's technical issues
  • Ability to work as a facilitator on project plans - implementations and installs/disconnects
  • Ability to leverage automation for efficiency and added customer benefit
  • Ability to utilize Vatic's Telecom Expense Management Tool
  • Ability to articulate Vatic's product set and company store
Work Environment:

This position operates in a professional office environment.

Some travel (locally or in the US) may be required to perform the critical functions of the job.



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