Client Provisioning Specialist
4 days ago
Join Vatic Outsourcing as a Client Provisioning Specialist and play a critical role in delivering exceptional client experiences. As a key member of our team, you will be responsible for managing client relationships, providing timely and accurate reporting, and ensuring seamless project execution.
Key Responsibilities:- Present to C-Level and Executive Level management teams
- Provide constant external feedback to clients on savings opportunities and best practices
- Provide timely, detailed and accurate reporting to external and internal audiences
- Enter new, upgrade, downgrade, and disconnect service orders
- Solicit Quotes from vendors
- Resolve escalated orders and issues
- Create maintain, track, and report on status updates for open orders
- Coordinate with management to ensure timely installation of client circuits
- Schedule and prepare for customer activations as well as disconnections services
- College Degree
- 1+ years in telecommunications and/or in the Telecom Expense Management (TEM) and/or Managed Mobility Services (MMS) industries
- Ability to escalate effectively and manage vendors (both partners and non-partner vendors)
- Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior management
- Ability to diagnose, articulate, and provide solutions for client's technical issues
- Ability to work as a facilitator on project plans - implementations and installs/disconnects
- Ability to leverage automation for efficiency and added customer benefit
- Ability to utilize Vatic's Telecom Expense Management Tool
- Ability to articulate Vatic's product set and company store
This position operates in a professional office environment.
Some travel (locally or in the US) may be required to perform the critical functions of the job.
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