Technical Project Specialist

5 hours ago


Marietta, Georgia, United States Cortavo Full time
Job Title: Technical Project Specialist

Cortavo is seeking a highly skilled Technical Project Specialist to join our team. As a Technical Project Specialist, you will play a key role in ensuring a seamless customer onboarding experience and navigating the project lifecycle for our managed services customers.

Key Responsibilities:
  • Drive customer onboarding and project activities by working with our Service Desk, Field Services, and Engineering Managers
  • Coordinate/ensure all tasks related to client onboarding are being completed within expected timeframe
  • Ensure that procurement is happening as expected
  • Field engineer scheduling for onsite activities (site surveys, hardware installations)
  • Validate orders for internet and other services that may need to be provisioned
Requirements:
  • Bachelors degree, Business Administration or related field
  • Minimum 3 years project management experience
  • Experience with technical project management (HaaS, SaaS, IT services)
  • Experience in a customer service/success environment/implementation/project management environment
  • Experience with Project Management Systems (Autotask)
  • Proficiency in Microsoft Office Suite & Microsoft Teams
  • Proficiency in Google Suite, particularly Gmail and Google Docs
  • Strong written and verbal communication skills; empathetic customer service approach
  • Excellent organizational, time management, and multitasking capabilities
  • Empathy for customer when delays or issues occur
  • A true note-taker; drive for accomplishing task on-time or ahead of time
Preferred Qualifications:
  • Technical and/or complex project management experience (> 50 steps to onboard
  • Managed Service Provider experience. Previous experience in a similar role or in a helpdesk environment is highly beneficial
  • Familiarity with IT hardware, software, and managed services technology
  • Familiarity with tools and technologies that small businesses commonly use is also valuable
Work Environment:
  • Competitive salary, as well as employer, contributed health benefits
  • Unlimited paid time off
  • Marietta, GA office location
  • Access to a Company cell phone plan
  • A seat on an energetic team that collaborates and pushes each other to be better
  • A fast-paced but cooperative environment with endless potential for growth
  • Celebration events for team and Company successes throughout the year

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