Technical Project Specialist
5 hours ago
Cortavo is seeking a highly skilled Technical Project Specialist to join our team. As a Technical Project Specialist, you will play a key role in ensuring a seamless customer onboarding experience and navigating the project lifecycle for our managed services customers.
Key Responsibilities:- Drive customer onboarding and project activities by working with our Service Desk, Field Services, and Engineering Managers
- Coordinate/ensure all tasks related to client onboarding are being completed within expected timeframe
- Ensure that procurement is happening as expected
- Field engineer scheduling for onsite activities (site surveys, hardware installations)
- Validate orders for internet and other services that may need to be provisioned
- Bachelors degree, Business Administration or related field
- Minimum 3 years project management experience
- Experience with technical project management (HaaS, SaaS, IT services)
- Experience in a customer service/success environment/implementation/project management environment
- Experience with Project Management Systems (Autotask)
- Proficiency in Microsoft Office Suite & Microsoft Teams
- Proficiency in Google Suite, particularly Gmail and Google Docs
- Strong written and verbal communication skills; empathetic customer service approach
- Excellent organizational, time management, and multitasking capabilities
- Empathy for customer when delays or issues occur
- A true note-taker; drive for accomplishing task on-time or ahead of time
- Technical and/or complex project management experience (> 50 steps to onboard
- Managed Service Provider experience. Previous experience in a similar role or in a helpdesk environment is highly beneficial
- Familiarity with IT hardware, software, and managed services technology
- Familiarity with tools and technologies that small businesses commonly use is also valuable
- Competitive salary, as well as employer, contributed health benefits
- Unlimited paid time off
- Marietta, GA office location
- Access to a Company cell phone plan
- A seat on an energetic team that collaborates and pushes each other to be better
- A fast-paced but cooperative environment with endless potential for growth
- Celebration events for team and Company successes throughout the year
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