Client Relations Specialist

13 hours ago


Marietta, Georgia, United States Cortavo Full time
Job Title: Client Relations Specialist

At Cortavo, we're looking for a skilled Client Relations Specialist to join our team. As a key member of our customer success team, you'll play a critical role in ensuring our clients receive exceptional service and support.

Job Summary:

The Client Relations Specialist will be responsible for overseeing the customer lifecycle, from initial supportability to contract renewal. This includes collaborating with retention, service delivery, and engineering teams to devise and execute data-driven strategies aimed at reducing customer churn. Building strong relationships and earning customer trust are essential responsibilities.

Key Responsibilities:
  • Collaborate with retention, service delivery, and engineering teams to develop and implement customer success strategies
  • Build and maintain strong relationships with clients to ensure high levels of satisfaction and alignment with customer objectives
  • Assist in managing the renewal process for each customer, working closely with the Account Manager to resolve customer issues promptly
  • Address customer inquiries and concerns in a timely manner, working closely with department managers and staff
  • Implement the QBR/EBR process and client engagement schedules, educating clients on client health metrics and exploring opportunities to enhance client value
Requirements:
  • Bachelor's degree in Business Administration or related field
  • Minimum 3 years of customer success experience
  • Minimum 3 years of renewal management experience
  • Experience with service desk ticketing systems (Autotask)
  • Experience with CRM tools (Salesforce)
  • Proficiency in Microsoft Office Suite & Microsoft Teams
  • Proficiency in Google Suite, particularly Gmail and Google Docs
  • Strong written and verbal communication skills; empathetic customer service approach
  • Excellent organizational, time management, and multitasking capabilities
Preferred Qualifications:
  • Recurring revenue, multiyear term contract experience
  • Familiarity with IT hardware, software, and managed services technology
  • Familiarity with tools and technologies that small businesses commonly use
Work Environment:
  • Competitive salary, as well as employer-contributed health benefits
  • Unlimited paid time off
  • Marietta, GA office location
  • Access to a Company cell phone plan
  • A seat on an energetic team that collaborates and pushes each other to be better
  • A fast-paced but cooperative environment with endless potential for growth
  • Celebration events for team and Company successes throughout the year

Flexible work from home options available.



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