Banking Professional

2 weeks ago


Waterloo, New York, United States del Lago Resort and Casino Full time
Job Summary

The Main Banker is a key member of our team, responsible for providing exceptional guest service and ensuring the integrity of our cash handling processes. As a Main Banker, you will be the face of our organization, interacting with guests and team members alike to create a warm and welcoming environment.

Key Responsibilities
  • Safeguard company assets and adhere to all cage policies and procedures.
  • Maintain and be accountable for all funds entrusted to you on an assigned shift.
  • Create a positive team environment by helping co-workers with essential functions.
  • Balance all money transactions and paperwork.
  • Meet all attendance guidelines of the job and adhere to regulatory, departmental, and company policies.
  • Adhere to all company policies and procedures, including strict adherence to attendance and appearance guidelines, as well as confidentiality.
  • Handle team member and guest financial transactions.
  • Be alert for fraud, forged/counterfeit currency, and/or vouchers.
  • Balance all funds under your responsibility and prepare reconciliation reports accordingly.
  • Ensure at all times that the cash inventory is well secured.
  • Fill in as Cage Cashier as assigned.
  • Conduct yourself in a gracious, kind, and warm manner that creates a sense of fondness, as well as a professional, courteous, and responsive manner, which reflects positively on the company and its core values.
Working Conditions
  • Communicate effectively with all levels of team members, guests, and outside contacts.
  • Work effectively in a fast-paced environment.
  • Move around all work areas effectively and efficiently.
  • Work long hours, including nights, weekends, and holidays.
  • Extended periods of standing.
Job Qualifications
  • High school diploma or GED.
  • Banking and guest service experience preferred.
  • Must have a friendly demeanor and be able to communicate well with the public.
  • Must be able to work in an intense and fast-paced environment where a high degree of concentration is necessary to perform required job duties.
  • Must demonstrate a positive/enthusiastic approach to all assignments.
  • Attendance and punctuality are an essential function of the position.
  • Must be clean, well-groomed, and have a professional appearance.
  • Must have an optimistic outlook, proven track record of leading, inspiring success in service excellence, attention to quality details, great communication skills, and know how to deliver excitement.
Regulatory and Compliance Responsibilities
  • Attend required training sessions offered by the casino.
  • Obtain required licenses.
  • Perform duties described in compliance with local laws and regulations.
  • Take necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member's department.
  • Have knowledge of the Property's programs to address problem gambling.
  • Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with gaming regulations and internal controls.
  • Take the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management.
  • Report any acts of wrongdoing on behalf of any staff member that they have knowledge of.

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