Sportsbook Server Position

4 weeks ago


Waterloo, New York, United States Lago Resort & Casino LLC Full time
Job Summary

The Sportsbook Server is responsible for providing exceptional service to guests in a fast-paced, high-volume environment. This role requires a strong understanding of sports wagering and terminology, as well as the ability to work effectively in a team.

Key Responsibilities:

  • Provide prompt, efficient, and friendly service to guests.
  • Take orders, anticipate needs, and deliver orders in a timely manner.
  • Comply with alcohol awareness training and practice all policies and procedures.
  • Prepare set-ups and properly garnish drinks.
  • Retrieve used glasses and maintain a clean and organized workspace.
  • Balance server bank and maintain accurate records.
  • Participate in pre-shift meetings and maintain a positive attitude.
  • Provide an exciting environment and World Class Service by delivering Old-World Hospitality with Old-World Charm.
  • Comply with department standards, guidelines, and objectives, including adherence to all Food Service and Sanitation, OSHA, Hazcom standards and guidelines.
  • Utilize upselling techniques to increase sales and revenue.
  • Operate the Point of Sale System according to training provided.
  • Maintain complete knowledge and understanding of menus.
  • Clean as you go and maintain a clean and organized workspace.
  • Use chemicals responsibly and ensure that all chemicals are in properly labeled containers.
  • Assist the supervisor in putting supplies away and maintain a clean and organized workspace.
  • Conduct yourself in a gracious, kind, and warm manner that creates a sense of fondness, as well as professional, courteous, and responsive manner, which reflects positively on the company and its core values.
  • Be available to work a variety of days and shifts, including evenings and weekends, due to the nature of the sports calendar.
  • Deliver service according to the standards set by Management.
  • Present a neat and professional appearance.
  • Working knowledge and experience with InfoGenesis.

Working Conditions:

  • Able to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
  • Able to interpret and follow through on a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Able to resolve problems and conflicts in a diplomatic and tactful manner.
  • Able to be flexible to work all shifts, including holidays, nights, weekend hours, and overtime as business needs dictate.
  • Able to be physically mobile with reasonable accommodations, including ability to push, pull, carry, and lift up to 40 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas, such as confined spaces.

Job Qualifications:

  • Must be a minimum of 18 years of age.
  • High school diploma or equivalent required.
  • Prior food or beverage service experience preferred.
  • Able to read, analyze, interpret, and comprehend technical procedures, government regulations, business periodicals, instructions, and correspondence/memos.
  • Able to write reports, business correspondence, and procedure manuals.
  • Able to maintain confidential information.
  • Minimum of 2 years working in an upscale, high-volume establishment.
  • Able to demonstrate knowledge of sports, menu, and beverages.
  • Able to work effectively in a team.

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