Security Officer

1 month ago

Waterloo, New York, United States del Lago Resort and Casino Full time
Job Summary

The Security EMT Officer is responsible for ensuring the safety and security of company assets, including guests and team members, while maintaining guest satisfaction and supporting the casino's core values. This role requires a unique blend of security and medical expertise, with a focus on providing emergency medical assistance and responding to emergency situations.

Key Responsibilities
  • Attend daily briefings and meetings, being on time and participating in a positive manner.
  • Ensure the smooth operation of the Security Department through following prescribed policies and procedures, as well as adhering to the Responsible Gaming Plan and complying with Internal Control Policies and Procedures.
  • Respond to all non-routine incidents, taking appropriate actions and making the proper notifications.
  • Perform currency transports in accordance with casino procedures.
  • Maintain a professional appearance.
  • Communicate with other security personnel via two-way radios, using established "10-codes".
  • Ensure quick, fair, and consistent results to customer complaints.
  • Safeguard property assets.
  • Provide employees and patrons with immediate medical assistance when needed, consistent with prior Emergency Medical Technician Certification.
  • Respond to back-up calls immediately.
  • Prepare reports of significant activities.
  • Maintain radio contact with base at all times during assigned shift.
  • Must adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations, including but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting, and Customer Identification requirements.
  • Ensure the integrity of gambling, banking, count room, and cash handling procedures.
  • Responsible for proper handling of confidential information, reports, incidents, and materials.
  • Responsible for communication within the department, ensuring that information is shared with team members.
  • Inform security senior management team of information necessary to the efficient operation of the casino.
  • Deliver Old-World Hospitality and deliver excitement, as well as live the company core values.
  • Conduct him/her in a gracious, kind, and warm manner that creates a sense of fondness, as well as professional, courteous, and responsive manner, which reflects positively on the company and its core values.
  • Perform other duties as may be assigned by department and/or company management.
Working Conditions
  • Must have ability to regularly walk and work on feet to complete assigned shifts; talk and hear.
  • Define problems, collect data, establish facts, and draw valid conclusions.
  • Interpret a variety of technical and mathematical formulas.
  • Interpret and follow through on a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Effectively communicate with all levels of team members as well as outside contacts.
  • Resolve problems and conflicts in a diplomatic and tactful manner.
  • Demonstrate leadership and fairness in dealing with guests and team members; and, possess the ability to instill a sense of pride and personal responsibility in staff.
  • Be flexible to work all shifts, including holidays, nights, weekend hours, and overtime as business needs dictate.
  • Be physically mobile with reasonable accommodations, including ability to push, pull, carry, and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas, such as confined spaces.
Job Qualifications
  • High school diploma or GED equivalent required.
  • Formal security or law enforcement training, schooling, or certification required; related on-the-job experience may be considered in lieu of formal training.
  • Previous security, military, or civilian police officer training and/or experience required.
  • Requires registration with the EMT National Registry, licensure by state EMS Authority, and two (2) years related experience.
  • Ability to read, analyze, interpret, and comprehend technical procedures, government regulations, instructions, and correspondence/memos; write reports, business correspondence, and procedure manuals; effectively present information and respond to questions from groups of managers or staff, guests, and the general public.
  • Maintain confidential information.
Compliance Responsibilities
  • Attend required training sessions offered by the casino.
  • Provide a current certificate of completion of the New York State Division of Criminal Justice (DCJS) 8-Hour Pre-Assignment Training.
  • Perform the duties described in compliance with local laws and regulations.
  • Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member's department.
  • Have knowledge of the Property's programs to address problem gambling.
  • Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with the state regulations and Systems of Internal Controls.
  • Take the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management.
  • Report any acts of wrongdoing on behalf of any staff member that they have knowledge of.

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