Security Officer

1 month ago

Waterloo, New York, United States Lago Resort & Casino LLC Full time
Job Title: Security Officer

Job Summary:

The Security Officer is a vital member of our team, responsible for ensuring the safety and security of our guests and employees. This role requires a high level of professionalism, attention to detail, and excellent communication skills.

Key Responsibilities:

  • Attend daily briefings and meetings to stay informed about security protocols and procedures.
  • Ensure the smooth operation of the Security Department by following established policies and procedures.
  • Respond to non-routine incidents in a timely and professional manner.
  • Perform currency transports in accordance with casino procedures.
  • Maintain a professional appearance and communicate effectively with colleagues and guests.
  • Ensure quick, fair, and consistent results to customer complaints.
  • Safeguard property assets and maintain confidentiality.
  • May be responsible for administering CPR in First Aid situations.
  • Adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations.
  • Ensure the integrity of gambling, banking, count room, and cash handling procedures.
  • Responsible for proper handling of confidential information, reports, incidents, and materials.
  • Communicate within the department to ensure information is shared with colleagues.
  • Inform security senior management team of information necessary to the efficient operation of the casino.
  • Deliver exceptional customer service and live the company core values.
  • Perform other duties as assigned by department and/or company management.

Working Conditions:

The Security Officer must be able to:

  • Regularly walk and work on feet to complete assigned shifts.
  • Talk and hear.
  • Define problems, collect data, establish facts, and draw valid conclusions.
  • Interpret a variety of technical and mathematical formulas.
  • Interpret and follow through on a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Effectively communicate with all levels of team members and outside contacts.
  • Resolve problems and conflicts in a diplomatic and tactful manner.
  • Demonstrate leadership and fairness in dealing with guests and team members.
  • Be flexible to work all shifts, including holidays, nights, weekend hours, and overtime as business needs dictate.
  • Be physically mobile with reasonable accommodations, including the ability to push, pull, carry, and lift up to 25 lbs.

Job Qualifications:

The Security Officer must have:

  • A high school diploma or GED equivalent.
  • Formal security or law enforcement training, schooling, or certification.
  • Related on-the-job experience may be considered in lieu of formal training.
  • Ability to read, analyze, interpret, and comprehend technical procedures, government regulations, instructions, and correspondence/memos.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers or staff, guests, and the general public.
  • Maintain confidential information.

Compliance Responsibilities:

The Security Officer has the following compliance responsibilities:

  • Attend required training sessions offered by the casino.
  • Provide a current certificate of completion of the New York State Division of Criminal Justice (DCJS) 8-Hour Pre-Assignment Training.
  • Perform duties in compliance with local laws and regulations.
  • Take necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
  • Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member's department.
  • Have knowledge of the Property's programs to address problem gambling.
  • Consult with the appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with state regulations and Systems of Internal Controls.
  • Take the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management.
  • Report any acts of wrongdoing on behalf of any staff member that they have knowledge of.

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