Administrative Coordinator
1 week ago
POSITION SUMMARY:
As the Office Operations Supervisor at Javier Gonzalez - State Farm Agent, you play a crucial role in ensuring the agency's success by fostering an environment that promotes efficiency and exceptional customer service. Your expertise in managing office procedures and policies will help us deliver outstanding experiences to our clients while maximizing the potential of our insurance and financial services offerings.
KEY RESPONSIBILITIES:
- Develop and maintain strong relationships with clients, ensuring their needs are met and inquiries are addressed promptly.
- Deliver accurate and friendly customer service, assisting with questions related to insurance options, eligibility, policy adjustments, claims, and billing inquiries.
- Utilize a needs-based review approach to educate clients about available insurance products.
- Maintain a well-organized office environment that is equipped to meet client demands and effectively market relevant services.
REQUIRED QUALIFICATIONS:
- Exceptional communication skills, both written and verbal, along with active listening abilities.
- Strong organizational skills and attention to detail.
- Prior experience in customer service is essential.
- Management experience in customer service is preferred.
- Sales experience is advantageous.
- Proactive approach to problem-solving.
- Able to thrive in a collaborative team setting.
- Familiarity with Windows-based applications.
- Ability to coordinate effectively with colleagues to achieve agency objectives.
- Capacity to perform well in a dynamic, fast-paced environment.
- Willingness to obtain necessary licenses in Property and Casualty as well as Life and Health.
COMPENSATION AND BENEFITS:
- Paid time off, including holidays and personal/sick days.
- Simple IRA retirement plan.
- Compensation structure includes salary plus commission/bonus opportunities.
- Potential for career growth and advancement within the agency.
If you possess the motivation to excel in this role and meet the outlined qualifications, we encourage you to consider this opportunity.
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