Service Advisor/Coordinator

6 days ago

Davenport, Iowa, United States GTG Peterbilt Full time
Job Summary

GTG Peterbilt is seeking an experienced Service Writer/Advisor to join our dynamic team on the 2nd shift in our Davenport, IA location. As a key member of our service department, you will be responsible for greeting and consulting service customers about repairs, coordinating and communicating with the service team, and performing various service-related tasks.

Key Responsibilities
  • Customer Service: Greet and consult service customers about repairs, providing them with accurate information and resolving any issues in a professional and courteous manner.
  • Service Coordination: Assist in the coordination and communication of the service department, ensuring that all repairs are completed efficiently and effectively.
  • Administrative Tasks: Record, adjust, and report mechanics' time for work orders and payroll, as well as perform other administrative tasks as assigned.
  • Phone Coverage: Help cover phone calls for the Service Department, responding to customer inquiries and resolving any issues in a timely manner.
  • Customer Complaint Resolution: Try to resolve customer complaints in a professional and courteous manner, ensuring that all issues are addressed and resolved to the customer's satisfaction.
  • Scheduling: Schedule appointments and ensure that all service work is completed on time.
  • Technician Support: Supervise and assist technicians with the diagnosis and repairs of their jobs, providing them with guidance and support as needed.
  • Warranty Repair: Assist with warranty repair paper flow, ensuring that all warranty repairs are completed efficiently and effectively.
  • Parts Consultation: Consult with the parts department on special order parts and sublet repairs, ensuring that all parts are ordered and delivered in a timely manner.
  • Shift Handover: Instruct the following shift's service writer on any special instructions and appointments, ensuring a smooth handover of responsibilities.
  • Communication: Keep the Service Manager informed of all customer complaints and technician problems, ensuring that all issues are addressed and resolved in a timely manner.
Requirements
  • Customer Service Skills: Must have strong customer service skills, with the ability to provide excellent service to customers in a fast-paced environment.
  • Computer Knowledge: Must have general computer knowledge, with the ability to use computer systems and software to perform administrative tasks.
  • Mechanical Knowledge: Some mechanical knowledge is a plus, but not required.
  • Education: High school diploma preferred, but not required. Certificate/degree from a trade school, preferred. Combination of education, training, or experience that provides the required knowledge, skills, and abilities.
Benefits
  • Competitive Salary: Competitive salary and benefits package.
  • Boot Allowance: Boot allowance.
  • Medical, Dental & Vision Insurance: Medical, dental, and vision insurance.
  • PTO Accrual: PTO accrual begins at time of hire.
  • Eligibility for Paid Holidays: Eligibility for paid holidays at time of hire.
  • 401(k) Plan: 401(k) plan.
  • 401(k) Match: 401(k) match.

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