Customer Experience Specialist

3 weeks ago


Fayetteville, North Carolina, United States The Wiener Works Full time

The Wiener Works is a full-service quick-serve restaurant with a commitment to excellence in every aspect of our business. Our team of dedicated professionals strives to provide an exceptional customer experience that sets us apart from the competition.


As a Server Representative, you will play a critical role in creating memorable guest experiences by making informed food and beverage recommendations and delivering exceptional service. You will be part of a cohesive team that supports each other's success in a fast-paced environment.


Key Responsibilities:

  • Embody our Guest-Obsessed culture by consistently delivering a positive and memorable guest experience.
  • Make informed food and drink recommendations to guests and respond to all menu- and service-related inquiries.
  • Ensure guest satisfaction by regularly checking in with each guest and anticipating their needs.
  • Address guest complaints by listening to their concerns, escalating issues to a manager, and implementing solutions to ensure overall guest satisfaction.


Benefits of the Role:

  • Competitive compensation
  • Flexible scheduling
  • Opportunities for career growth and development


A Server Representative is responsible for delivering unparalleled hospitality to our guests and team members, creating unforgettable experiences every day. If you are passionate about providing exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.



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