Customer Service Specialist
6 days ago
**Job Summary:**
We are seeking a highly motivated and customer-focused Sales Associate to join our team at Once Upon A Child. As a Sales Associate, you will play a key role in promoting all aspects of our business, including buying, selling, pricing, and merchandising. You will be responsible for providing exceptional customer service, ensuring customers are assisted in a timely and knowledgeable manner.
Key Responsibilities:**Exhibit Excellent Selling and Buying Behaviors:**
Greet customers immediately, determine their needs, and handle all transactions in a professional and enthusiastic manner.
**Product Knowledge and Recommendations:**
Become familiar with our products, brands, and prices and make recommendations of products to suit customers' needs. Maximize sales and customer satisfaction by adding items to the close of the sale.
**Buying and Merchandising:**
Buy used product, reinforcing the customers' purchases and sales to the store. Invite customers to return to the store to buy, sell, or trade and promote the image of our store concept.
**Pricing and Inventory Management:**
Price and ticket items based on pricing and buying guidelines. Restock store following merchandising plan. Maintain store displays and follow store housekeeping and maintenance standards and procedures.
**Technical Skills:**
Develop proficiency in operating computerized Point of Sale (POS) and sales tracking system for all sales transactions, buys, returns, etc.
**Sales Goals and Performance:**
Achieve personal and store sales goals by applying sound customer service and sales protocol.
About Our Company:
We are a children's resale company that buys and sells gently used apparel, shoes, toys, equipment, and more. Our goal is to provide a unique and exciting shopping experience for families in our community.
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