Healthcare Scheduling Coordinator

4 weeks ago


Kansas City, Missouri, United States KC CARE Health Center Full time
Job Summary

The Contact Center Representative plays a vital role in providing exceptional service to patients and staff at KC CARE Health Center. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Schedule patient appointments and manage clinic schedules
  • Answer and direct incoming calls, providing quality customer service
  • Verify patient information and ensure accurate data entry
  • Work collaboratively with clinic staff to resolve patient complaints and concerns
  • Ensure strict confidentiality and adhere to HIPAA guidelines
Requirements
  • High school diploma or equivalent
  • 1 year of healthcare scheduling or call center experience
  • Strong communication and problem-solving skills
Preferred Qualifications
  • Bilingual in Spanish and English
  • Experience with eClinical Works (eCW)
Working Conditions

The Contact Center Representative will work in a healthcare facility, potentially exposed to viruses, diseases, and infections. May experience traumatic situations, including psychiatric traumatized and deceased patients. Travel may be expected to community meetings, client homes, or other agencies.



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