Healthcare Scheduling Coordinator
3 weeks ago
Job Summary: We are seeking a skilled Contact Center Representative to join our team at KC CARE Health Center. As a Contact Center Representative, you will be responsible for answering and fielding various types of calls, scheduling patient appointments, and providing exceptional customer service.
Key Responsibilities:
- Schedule patients in Electronic Medical Record for a multi-specialty health center or suggest other resources if the clinic is unable to meet the patient/client needs
- Apply critical thinking and effective problem-solving skills to resolve patient inquiries and determine next steps
- Verify upcoming schedules to ensure changes have been made to scheduled clinics
- Identify problems and work with clinic management to facilitate any necessary changes
- Prioritize heavy workloads and work at a fast pace to meet deadlines
Requirements:
- High school diploma or equivalent
- 1 year of healthcare scheduling, healthcare office, or call center experience
Preferred Requirements:
- Some college coursework
- Bilingual in Spanish and English
- Experience with eClinical Works (eCW)
Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
General working conditions are in a healthcare facility. As such, there is a potential exposure to virus, disease, and infection from patients while performing the duties of this job. May experience traumatic situations including psychiatric traumatized and deceased patients. Travel may be expected to community meetings, client homes, or other agencies.
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