Healthcare Access Coordinator
2 days ago
At Truman Medical Centers, we are seeking a highly skilled Ancillary Access Representative to join our team. As a key member of our patient access team, you will be responsible for ensuring that patients receive high-quality care and service.
Key Responsibilities:
- Perform all outpatient and inpatient registration functions
- Ensure that patients meet financial requirements
- Provide general information to hospital users, patients, and families
- Communicate effectively with service delivery areas to maximize patient flow and customer service
- Provide excellent patient-focused customer service
- Assist with scheduling and activating orders as applicable
Requirements:
- High school diploma or equivalent
- Previous experience as a Patient Access Representative or Patient Access Scheduling Representative
- Clear and concise communication skills
- Concise written communication and keyboarding skills
- Detail-oriented
- Ability to read, analyze, and interpret clinical information, business account information, financial, and legal documents
- Ability to respond to sensitive inquiries from regulatory agencies, hospital staff, members of the community, or sensitive inquiries/complaints from guests
- Ability to define problems, collect data, establish facts, and draw valid conclusions
- Ability to deal with abstract concepts and interpret verbal, nonverbal, and written instructions
Preferred Qualifications:
- Two years' experience with patient contact
- Basic Medical terminology knowledge
- Medical insurance verification and authorization experience
- Ability to speak Spanish
At Truman Medical Centers, we are committed to providing a culturally inclusive workplace for our employees. We value and celebrate our differences and are committed to equal employment opportunity regardless of race, ethnicity, religion, beliefs, sex, national origin, ancestry, language, age, citizenship, genetic information, marital status, socioeconomic status, literacy, disability, mobility, abilities, veteran status, and any other category protected by applicable law.
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