Customer Experience Management Supervisor

3 days ago


Austin, Texas, United States ViaPlus by VINCI Highways Full time
Job SummaryJob Title: Customer Experience Management SupervisorAbout the Company

ViaPlus by VINCI Highways is a leading provider of mobility solutions, dedicated to delivering exceptional customer experiences through our intelligent transportation systems.

Job Description
  • Supervising a team of customer service representatives to ensure effective resolution of customer inquiries and issues.
  • Providing guidance and support to team members to improve their performance and skills.
  • Collaborating with cross-functional teams to develop and implement strategies that enhance customer satisfaction and loyalty.
Requirements

To succeed in this role, candidates should possess:

  • Proven leadership and supervisory experience.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
Salary Range

The estimated salary for this position is $70,000 - $100,000 per year, depending on experience and qualifications.



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