Customer Experience Manager
3 weeks ago
We are seeking an experienced Customer Experience Manager to lead our Front Office team and deliver exceptional service to our members and guests. This is a challenging and rewarding role that requires a strong understanding of hospitality operations, excellent leadership skills, and a passion for delivering exceptional customer experiences. The successful candidate will have a minimum of 5+ years' experience managing Front Office operations, with extensive knowledge of Opera, Salesforce, Open Table, and Google Sheets. A strong background in hospitality is essential, with a degree preferred. The role requires excellent verbal and written communication skills, as well as the ability to multitask and work in a fast-paced environment. Key Responsibilities:
- Develop and implement strategies to enhance member and guest experiences.
- Lead and manage the Front Office team, including training, performance evaluations, and counseling.
- Monitor and report on departmental goals, expenses, and staffing levels.
- Collaborate with the Reservations/PBX Department to ensure smooth guest communications.
- Ensure seamless check-ins, check-outs, and guest services.
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Customer Experience Manager
3 weeks ago
Austin, Texas, United States Soho House & Co. Full timeJob Title: Customer Experience ManagerThe Front Office Supervisor at Soho House & Co. is responsible for delivering exceptional customer experiences, fostering professional relationships with stakeholders, and driving positive outcomes in the hospitality industry.Key Responsibilities:Influential leadership to create and refine efficiency by implementing...
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Customer Experience Manager
2 weeks ago
Austin, Texas, United States Zendesk Full timeJob OverviewZendesk is a software company that powers billions of conversations with brands you know and love. We're looking for a skilled Customer Experience Manager to join our team.This role is designed to provide a rich onsite experience while also giving flexibility to work remotely for part of the week. The specific in-office schedule will be...
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Customer Experience Manager
4 weeks ago
Austin, Texas, United States The Cavco Family of Companies Full timeAbout Cavco Industries, Inc.Cavco Industries, Inc. is a renowned leader in the manufactured home industry, boasting a diverse portfolio of brands including Fleetwood Homes, Palm Harbor Homes, Fairmont Homes, Nationwide Homes, Friendship Homes, Lexington Homes, and Cavco Homes. As a dedicated professional, we are seeking a talented Customer Experience Manager...
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Customer Experience Manager
1 day ago
Austin, Texas, United States AMT PostPro Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at AMT PostPro. As a key advocate for our customers, you will play a vital role in ensuring they derive maximum value from our post-processing solutions.In this role, you will be responsible for onboarding new clients, providing ongoing support, driving...
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Customer Experience Manager
3 weeks ago
Austin, Texas, United States Vintage Wine Storage Full timeKey QualificationsWe are looking for a highly skilled Facility Administrator who can provide exceptional customer service, manage multiple priorities, and communicate effectively with tenants and internal teams.Previous experience with invoicing or email marketing is a plus, as is the ability to multitask and prioritize.Compensation: $72,000 - $85,000 per...
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Manager, Customer Experience
2 weeks ago
Austin, Texas, United States Jerry Full timeJerry is redefining and radically improving how people manage owning a car.Job OverviewWe are looking for a Customer Operations Strategist to help us disrupt a massive market and take us to a $5B business in the next few years.As the leader of our insurance operations team, you will elevate our customer experience and ensure we are operating efficiently...
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Customer Experience Manager
2 weeks ago
Austin, Texas, United States Jenis Splendid Ice Creams LLC. Full timeWhat You'll DoLead shifts and perform limited executive functions, including inventory management and handling deposits.Act as a coach and role model for the shop team.Be an expert in all on-the-line operations and service functions.Communicate up to leadership to ensure shifts run smoothly.You will work variable shifts, including opening shifts, closing...
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Customer Experience Management Supervisor
2 weeks ago
Austin, Texas, United States ViaPlus by VINCI Highways Full timeJob SummaryJob Title: Customer Experience Management SupervisorAbout the CompanyViaPlus by VINCI Highways is a leading provider of mobility solutions, dedicated to delivering exceptional customer experiences through our intelligent transportation systems.Job DescriptionSupervising a team of customer service representatives to ensure effective resolution of...
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Customer Experience Manager
15 hours ago
Austin, Texas, United States Knitwell Group Full timeAbout Knitwell GroupAt Knitwell Group, we've been a trailblazer in the fashion industry for 120 years. Founded by Lena Bryant, our legacy is built on empowering women of all sizes and shapes. Our community values acceptance and inclusivity, creating a welcoming environment for customers and associates alike.What We OfferWe provide various opportunities,...
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Customer Experience Manager
1 day ago
Austin, Texas, United States Lifesize Full timeAbout UsWe're Lifesize, a company that's passionate about connecting people and making the workplace great. For over a decade, we've been at the forefront of video collaboration, delivering high-quality solutions that bring people together.We're committed to making our video conferencing experience easy to use, yet powerful enough for modern enterprises. Our...
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Front Line Customer Experience Manager
2 weeks ago
Austin, Texas, United States Burlington Full timeFront-Line Customer Experience Manager Job OverviewBurlington Stores is looking for an experienced Front-Line Customer Experience Manager to lead our customer service efforts. As a key member of our team, you'll be responsible for creating a positive shopping environment, resolving customer complaints efficiently, and driving sales growth through excellent...
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Customer Experience Manager
2 weeks ago
Austin, Texas, United States Advisor Employee Services Full timeAdministrative Support SpecialistAre you an organized and detail-oriented individual looking for a new challenge? Do you have a passion for delivering exceptional client service? If so, we encourage you to apply for the Client Service Administrator role at Advisor Employee Services in Austin, TX.About the Position:This is a full-time position that involves...
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Senior Marketing Manager
2 days ago
Austin, Texas, United States Udemy Full timeWe're seeking a seasoned Senior Marketing Manager - Customer Experience to join our team and drive the development of compelling stories and case studies that highlight customer success and ROI. This role requires 5-7 years of customer marketing and advocacy experience in a B2B SaaS environment, ideally in a large enterprise or public company.About the...
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Customer Experience Manager with State Farm
3 days ago
Austin, Texas, United States Bridgette Hearne - State Farm Agent Full timeKey ResponsibilitiesAs a customer relations representative with Bridgette Hearne - State Farm Agent, you will be responsible for managing customer inquiries, resolving issues, and developing client relationships. You will also be expected to conduct policy reviews, provide recommendations to clients, and coordinate with other departments to ensure customer...
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Customer Experience Strategist
2 weeks ago
Austin, Texas, United States Transfr Full timeWe're looking for a seasoned Customer Success Manager to join our team at Transfr! As a key member of our Customer Experience (CX) division, you will be responsible for ensuring our customers achieve their goals through our immersive career exploration and training simulations. With a strong background in customer success or account management, you will have...
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Customer Experience Manager
3 weeks ago
Austin, Texas, United States Verkada Full timeJob DescriptionThis role involves owning and enhancing the customer experience, providing pre-sales engineering support, and acting as a trusted advisor to customers and partners. The ideal candidate will have excellent technical expertise and outstanding communication skills.
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Customer Experience Ambassador
48 minutes ago
Austin, Texas, United States Little Words Project Full timeAbout Little Words ProjectLittle Words Project is a unique retail environment where we provide customers with a one-of-a-kind shopping experience. Our beading table and customized jewelry allow our customers to express their individuality through creative self-expression.We are seeking a Customer Experience Ambassador to help us create an exceptional...
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Customer Experience Lead
2 weeks ago
Austin, Texas, United States Closinglock Full timeJob OverviewClosinglock is revolutionizing the real estate industry by providing a secure and efficient platform for title companies, law firms, and financial services to protect themselves and their clients from wire fraud. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our largest customers,...
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Customer Experience Director
4 weeks ago
Austin, Texas, United States Michaels Stores Full timeJob OverviewWe are seeking an experienced Customer Experience Director to lead our front-end operations and deliver exceptional customer service in our retail stores. As a key member of our leadership team, you will be responsible for managing store recovery standards, leading omnichannel processes, and maintaining the highest level of customer...
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Customer Experience Expert
1 day ago
Austin, Texas, United States Get Bright Watch Full time**Job Overview:**We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Expert. In this role, you will be responsible for providing exceptional customer service and support to our clients by answering their questions, addressing their concerns, getting them set up with our products, and resolving any...